Reflow · United States
- Remote
- Full Time
10 months agoEasy apply
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Reflow
Information Technology
Customer Success Manager
United States · 10 months ago
- Remote
- Full Time
See how well you match this role
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About the job
Customer Success
$80k – $150k • 0.0% – 0.4%
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member
- Influence product roadmap, and helping define the culture of how we work with customers
- Drive growth, contribute to PMF, GTM explorations
We’re open to you starting part-time and evolving into full-time (contract or W2).
Benefits
Health Insurance
Dental Insurance
401(k)
Paid Time Off (PTO)
Paid Holidays
Vision Insurance
Remote Work
Relocation Assistance
Preferred Skills
Customer Facing
Sharp communicator: Written, verbal, and human.
Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Technical, product, GTM or ops background
Experienced in B2B, enterprise, productivity / analytics / BI / data products