Fractional People Ops @ Fur

Fur is a body care brand redefining how we treat our skin and hair, from head to toe. We create clean, effective, and inclusive products that celebrate every body, and we’re looking for a People Ops partner who shares our commitment to care, transparency, and high-standard operations.

The Role

• Start Date: March 2026
• Compensation: $100 / hour (Contract)
• Commitment: ~10 hours / week
• Location: NYC-based (Preferred 1 day / week onsite)

As our Fractional People Ops Manager, you will report directly to the CEO and partner with the VP of Finance to serve as the "culture and compliance engine" of our team. This is a high-impact, part-time role for a professional who enjoys blending strategic HR design with hands-on execution.

The 4 Pillars of Responsibility

• Talent & Lifecycle: Manage full-cycle recruitment (sourcing to offers) and oversee the entire employee journey—from seamless Day 1 onboarding to quarterly performance reviews and offboarding.
• HR Operations & Systems: Serve as the primary Rippling (HRIS) administrator. Partner with the VP of Finance to manage benefits enrollment, 401k administration, and jurisdictional legal compliance.
• Culture & Engagement: Drive the "pulse" of the company. Manage Slack celebrations, lead bi-annual engagement surveys, and own the logistics and agendas for team events, offsites, and All-Hands meetings.
• Leadership & Facilities Support: Provide strategic insights to the CEO on org health. Act as onsite backup for facilities when needed and provide occasional support for CX (Customer Experience) during peak periods.

Who You Are

• NYC-Based: You are available for in-person presence to facilitate events and provide facilities backup.
• Rippling Proficient: You have prior experience managing an HRIS (ideally Rippling) and understand HR compliance.
• Strategic & Tactical: You can oscillate easily between high-level goal-setting with leadership and the granular details of event planning.

Product Operations

$100k – $160k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. As we scale product development, customer usage, and partner integrations, we need someone who can bring structure, clarity, and momentum to how product work actually ships.

This is a Product Operations role for someone who thrives at the intersection of product, engineering, and execution, turning priorities into plans and plans into shipped outcomes.

What you’ll do

Own prioritization and execution flow

• Partner with founders and product leadership to prioritize the product roadmap based on customer impact, revenue, and technical constraints.
• Translate high-level priorities into clear execution plans, milestones, and timelines.
• Support the engineering team by clarifying scope, sequencing work, and protecting focus.

Drive testing and delivery

• Coordinate product testing, releases, and rollouts to ensure quality and readiness.
• Manage dependencies, unblock teams, and keep work moving across functions.
• Track progress and surface risks early — no surprises.

Be the connective tissue

• Act as the operational bridge between product, engineering, GTM, and partners.
• Turn customer, sales, and support feedback into clear, actionable inputs for the product team.
• Ensure everyone knows what’s shipping, when, and why.

Partner setup and onboarding

• Participate in the setup and onboarding of partners (pilots, early access programs).
• Coordinate internal and external stakeholders to deliver smooth launches.
• Document processes so partner onboarding becomes repeatable and scalable.

Project manage cross-functional initiatives

• Lead cross-functional product initiatives end-to-end (new features, launches, integrations).
• Define success criteria, timelines, owners, and follow-ups.
• Improve how we plan, execute, and learn from product work over time.

Who you are

• Experience in product operations, program management, product management, or technical operations.
• Comfortable working closely with engineering teams and understanding technical tradeoffs (you don’t need to code, but you speak the language).
• Strong at prioritization, planning, and execution: You bring order without slowing things down.
• Clear, structured communicator who keeps teams aligned and moving.
• Proactive and calm under pressure; you anticipate issues before they become problems.
• Thrive in early-stage environments where processes are built, not inherited.

Bonus points

• Experience working on B2B SaaS, data, analytics, or workflow products.
• Exposure to partner integrations, APIs, or platform products.
• Background in startups or fast-growing teams.

Why join

• Be remembered as the person who made the product org work.
• Work directly with founders and shape how product decisions get made.
• High ownership across roadmap, execution, and partner delivery.
• Opportunity to grow into Head of Product Ops, Program Management, or Product Leadership as the company scales.
• Flexible setup (contract or full-time), high trust, high impact.

This role is for someone who loves turning ambition into execution,  and making sure the right things ship, the right way, at the right time.

About this role:

The SVP, Operations will play a pivotal leadership role in shaping how Nova Sky Stories scales globally. This is a rare opportunity to lead the operational engine behind some of the world’s most ambitious drone light experiences — combining aviation precision, live event execution, cutting-edge technology, and creative storytelling at massive scale.

Reporting directly to the CFO, this leader will oversee Production, Flight Operations, and Logistics globally, ensuring teams across the company operate in sync to deliver extraordinary experiences safely, efficiently, and flawlessly around the world.

This role is built for someone who thrives in fast-moving, high-growth environments and loves solving complex operational challenges alongside world-class creative, engineering, and production teams. One moment you may be helping scale systems for international expansion, and the next you may be backstage at a marquee production helping bring a once-in-a-lifetime experience to life.

At Nova, operations is not just about execution — it’s about building the future of a new entertainment medium.

As a SVP, Operations, you’ll be responsible for: 

Leadership & Strategy

• Define and execute an integrated global operations strategy spanning Production, Logistics, and Flight Operations, aligned with Nova’s rapid growth trajectory and long-term vision.
• Own the operational P&L across these functions, including budget development, forecasting, resource planning, and margin accountability.
• Establish and continuously elevate the operational standards, systems, and safety frameworks that allow Nova to scale rapidly across new markets, show formats, and global productions.
• Serve as a key executive leader contributing to company-wide strategy, international expansion, operational scalability, and capability development.
• Build a culture of accountability, innovation, speed, and continuous improvement across globally distributed operational teams.
• Help shape what world-class operational excellence looks like within an emerging entertainment category.

Production Oversight

• Lead the global Production organization, ensuring high-quality, on-time, and on-budget delivery across all show types — from touring productions and residencies to large-scale marquee events.
• Build scalable production frameworks, operational playbooks, and resourcing models that support Nova’s continued global expansion.
• Partner closely with Creative, Engineering, Flight Operations, and Commercial teams to ensure operational capabilities align with ambitious creative vision and client expectations.
• Own financial governance, production forecasting, and operational accountability across the company’s growing production portfolio.
• Maintain executive oversight of high-profile productions, key stakeholder relationships, and escalated operational matters.
• Continuously improve production systems, workflows, and execution standards to increase efficiency, scalability, and show quality globally.

Flight Operations Oversight

• Scale and support Nova’s global Flight Operations organization through leadership of the Director, Global Flight Operations, ensuring safe, compliant, and consistent execution across all operating regions.
• Champion a proactive, deeply embedded safety culture that remains non-negotiable as the company scales.
• Ensure operational readiness across equipment, certifications, deployment systems, field execution standards, and operational infrastructure globally.
• Partner with Engineering and technical teams to help integrate new technologies, automation, and deployment innovations that keep Nova at the forefront of the industry.
• Support the evolution of operational systems capable of scaling alongside increasingly complex global deployments and productions.

Cross-Functional Integration

• Serve as the connective tissue across Production, Logistics, and Flight Operations, ensuring seamless collaboration and alignment throughout the full show lifecycle.
• Partner closely with Engineering, Product, Creative, Legal, and Commercial teams to translate company strategy into scalable operational execution.
• Represent Nova in regulatory discussions, strategic partner conversations, industry forums, and key operational relationships globally.
• Lead post-show review processes and operational retrospectives, driving systematic improvements across teams, workflows, and execution standards.
• Bring clarity, alignment, and operational rigor to highly dynamic, fast-moving environments where priorities can shift quickly.

Team Development & Organization

• Recruit, develop, and retain exceptional operational leaders and team members across Production, Flight Operations, and Logistics globally.
• Build the organizational structures, leadership layers, and development frameworks required to scale operations alongside company growth.
• Coach and mentor senior operational leaders, helping develop the next generation of leadership at Nova.
• Foster a collaborative, high-performance culture that balances accountability, creativity, operational discipline, and innovation.
• Help build an organization that can scale globally without losing agility, speed, or execution quality.

You’ll need to have: 

• 15+ years of progressive operational leadership experience, including senior roles spanning event production or equivalent complex field operations.
• Demonstrated success leading multi-functional operations teams in fast-paced, high-growth environments.
• Deep knowledge of live event or entertainment production at scale, including client-facing and multi-market operations.
• Proven ability to build and scale organizational systems, SOPs, and operational frameworks across distributed teams.
• Executive-level financial acumen, including ownership of multi-million dollar budgets and operational P&Ls.
• Exceptional leadership presence—able to inspire teams, build trust across functions, and represent Nova with clients, partners, and regulators.
• Willingness to travel frequently, both domestically and internationally, and be present at live show operations.

It’s a plus if you have:

• Direct experience in drone light shows, aerial entertainment, or UAS operations.
• Background spanning both technical/aviation and creative/entertainment disciplines.
• Experience leading operations through a period of significant company scaling or international expansion.

What will make you successful: 

You lead through clarity and calm, making sharp decisions under pressure while keeping teams aligned and motivated.

You hold both the strategic view and the operational detail simultaneously, knowing when to zoom out and when to get in the weeds.

You build systems that scale, not just for today's show, but for the company Nova is becoming.

You're equally at home in a boardroom, on a flight operations debrief, or on-site at a marquee event.

You bring genuine passion for aviation, live experiences, and the kind of work that stops people in their tracks.

Salary Range: $265,000 - $305,000 USD

At Nova Sky Stories, we're building something that has never existed before—and we want our team members to share in that journey. In addition to competitive compensation, we offer:

• Medical, dental, and vision coverage
• 401(k) with company matching
• Flexible PTO and paid sick leave
• Paid parental leave
• Company-paid holidays
• Equity opportunities for eligible employees

Compensation will be determined based on factors such as experience, skills, qualifications, and geographic location.

We are seeking a detail-oriented and proactive Operations Specialist to join our Client  Experience team. In this role, you will be a key player in managing and optimizing our  third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and  client satisfaction. You will work closely with our clients to ensure their fulfillment needs  are met efficiently and effectively while addressing any issues that arise and leveraging  data to drive continuous improvement. This role requires a strong analytical mindset,  excellent problem-solving abilities, and the capability to manage multiple projects and  client interactions simultaneously.

Responsibilities:
• Client Interaction & Support: Act as the primary contact for clients, addressing  their inquiries related to fulfillment operations through various communication  channels including Slack, email, and phone. 

• Fulfillment Management: Collaborate with the warehouse and operations teams  to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely  processing of orders. 

• Data Analysis & Reporting: Utilize data analysis to monitor fulfillment  performance, identify trends, and generate reports. Use insights to recommend and  implement process improvements. 

• Problem-Solving: Proactively identify and resolve issues that impact order  accuracy, on-time delivery, and overall client satisfaction. Develop and implement  solutions with Grip's technology team. 

• Project Coordination: Manage client projects and requests using project  management tools to ensure timely and effective completion. 

• Client Meetings: Schedule and conduct regular meetings with clients to discuss  their fulfillment needs and provide updates. Document these meetings with  detailed notes and action items. 

• Continuous Improvement: Assess current processes and workflows to identify  areas for improvement. Propose and implement new strategies and technology to  enhance client experience and operational efficiency. 

• Proactive Communication: Inform clients of any events or changes affecting  their orders or delivery timelines, ensuring transparency and managing  expectations effectively.

We're Always Looking for Exceptional People!
Location: Dallas, TX or Bengaluru, India

The Firm: Data-Driven, Real-Asset Focused

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

Your Mission
You haven't found the right role yet, but you're interested in Stronghold? That's enough for us.

We're a $1.6B+ technology-driven real assets firm headquartered in Uptown Dallas, and we're always building. Sometimes the right person shows up before the right role does. When that happens, we want to know about you.

Skills We Hire
We hire across a wide range of disciplines at all experience levels. If your background touches any of the following, we want to hear from you:

• Technology & Engineering — Software engineers, data engineers, infrastructure, and platform builders
• Finance & Investments — Analysts, associates, and senior professionals with experience in real assets, private equity, or energy finance
• Energy & PetroTech — Engineers, geoscientists, and technical analysts with upstream O&G or renewables experience
• Land & GIS — Landmen, title professionals, and geospatial analysts
• Legal — Attorneys and paralegals with energy, real estate, or transactional experience
• Operations & Corporate — Finance, HR, compliance, and business operations professionals

Who We Hire
Regardless of the role, the people who thrive at Stronghold share a few things in common:

• They want ownership, not just a job title
• They operate with high integrity and take responsibility for their work
• They're curious about how technology and data can change the way real assets are managed
• They move fast without sacrificing quality
• They make the people around them better

How This Works
Submit your resume and a brief note about the type of role you're looking for. Our recruiting team reviews every submission. If something opens up that fits, you'll hear from us directly, no automated rejection, no applications lost in a void, if you're exceptional, we'll find a place for the conversation.

Why Stronghold

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you’re looking for ownership, impact, and the opportunity to grow alongside a high-performing team, we invite you to apply today!

Our Investment in You

• Compensation: Competitive salary aligned with industry benchmarks.
• Protection: Comprehensive Medical and Group Term Life Insurance.
• Growth: Continuous learning and professional development programs.
• Balance: Generous Paid Time Off (PTO) and Parental Leave policies.

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

About the Role

As the Director of Operations, you will oversee all aspects of production, compounding, maintenance, and sanitization within our personal care contract manufacturing facility. This role requires a strategic leader with extensive experience in operations management, ensuring efficiency, cost-effectiveness, and adherence to the highest standards of quality and safety. You will drive process optimization, team development, and operational excellence to support business growth and customer satisfaction.

Responsibilities

• Provide leadership and direction for production, compounding, maintenance, and sanitization departments to achieve operational goals.
• Develop and implement strategies, policies, and procedures to improve efficiency and ensure compliance with GMP, ISO, FDA, and other regulatory standards.
• Oversee daily operations, ensuring production schedules are met and products meet the highest quality standards.
• Manage and optimize manufacturing processes to enhance efficiency, reduce costs, and drive continuous improvement initiatives.
• Ensure proper maintenance and sanitization of equipment and facilities to support operational and safety requirements.
• Collaborate with cross-functional teams, including QA, R&D, and Supply Chain, to support new product development and process enhancements.
• Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions when needed.
• Develop and manage departmental budgets, ensuring cost-effective resource allocation and financial accountability.
• Lead the training and development of operational teams to maintain a skilled and engaged workforce.
• Foster a culture of safety, quality, and continuous improvement, staying informed on industry trends and regulatory changes.

Qualifications

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field. An advanced degree is preferred.
• Minimum of 10 years of operations management experience in personal care or a related manufacturing industry, with a strong background in contract manufacturing.
• Proven leadership skills with a track record of managing and developing high-performing teams.
• Strong problem-solving and analytical abilities with a detail-oriented approach.
• Excellent communication and collaboration skills to work effectively across departments.
• Proficiency in operations management software and tools.

Preferred Qualifications

• Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Certification in operations management (e.g., APICS, PMP).

Customer Operations Specialist

Location:      Franklin, TN (In-Person, Mon–Thu / WFH Fridays)

Type:            Full-Time

Reports to:   Senior Director, Operations

Summary

The Customer Operations Specialist works closely with all departments to support client and business needs by completing operational tasks and projects, as well as answering client inquiries.

Your Role

• Solve incoming customer inquiries via Intercom with an emphasis on speed and accuracy, aiming for response times under three minutes.
• Act as an operational bridge, aiding customer-facing departments with complex client issues and troubleshooting support.
• Monitor platform performance and directly inform the Product team regarding system errors and user-suggested enhancements.
• Assist customers directly through personalized phone or video chat interactions to resolve high-priority requests.
• Manage, track, and respond to departmental and client needs within the company CRM.
• Conduct precise Content Management System (CMS) actions to support clients and internal Account Managers.
• Collaborate with the Marketplace team to assist in the creative curation, development, and auditing of Thnks offerings.

What We’re Looking For

• Experience: 0 to 1 years of experience in a customer support, customer success, or customer-facing operations role.
• Relationship Builder: Strong relationship-building skills with both internal colleagues and external stakeholders.
• Data Fluency: Comfortable working with data and reporting dashboards to monitor trends and identify potential customer growth opportunities.
• Agile and Organized: Proven ability to prioritize, multitask, and perform effectively in a fast-paced, dynamic environment.
• Technical Aptitude: Beginner-level experience with Excel or Google Sheets, with a natural curiosity to learn new CRM and CMS software tools.
• Strong Communicator: Exceptional written and verbal communication skills with a tactful, helpful approach to problem-solving.

Our Commitment to You

• Comprehensive Benefits: Medical, Vision, and Dental Insurance (80-100% employer-covered).
• Future Planning: 401(k) matching.
• Stipends: Monthly cell phone and internet stipend.
• Work Environment: In-office Monday through Thursday with Friday remote. 
• Work-Life Balance: 20 PTO days, company-paid holidays, and maternity leave.
• Wellbeing: Company-paid life and long-term disability insurance.
• Team Spirit: Regular team-building and community engagement events.

About Thnks

Thnks is the leading platform for real-time business relationship building. We make it effortless for professionals to send small, thoughtful gestures - a coffee, a lunch, an Uber credit - in seconds, with no address needed and enterprise compliance built in. Our customers include Fortune 500 companies, high-growth startups, and everything in between across industries like insurance, healthcare, financial services, and commercial real estate.

How to Apply

Please send your resume along with a brief note explaining why you are interested in this role included in your application. We look forward to hearing from you!

Narrative: The Case for HIVE and the Head of Operations Role

Micromobility is surging. Cities around the world are seeing exponential growth in e-scooter and bike usage, driven by demand for faster, cleaner, and more accessible transportation options. But this revolution comes with an overlooked risk: over 80% of all rides happen without a helmet.

That’s not just a statistic—it’s a public health crisis.

The reason for this helmet gap isn’t a lack of awareness; it’s a lack of access. Helmets are bulky. They’re expensive. And unless you carry one with you at all times, they're simply not there when you need them. The very spontaneity that makes micromobility compelling is also what makes it dangerous.

HIVE was built to solve that.

We’ve developed a lightweight, collapsible helmet that folds down to fit in a backpack—and doesn’t break the bank. It’s a product designed for the modern rider: portable, affordable, and ready wherever your ride begins.

But a great product isn’t enough. To bring HIVE to the world, we need to build the operational backbone that will support large-scale city deployment through our unique vending-driven distribution model. This means delivering a helmet experience that is seamless, stocked, and scalable.

We’re now looking for a Head of Operations to help lead that charge.

This person will be among the first key hires at HIVE, joining at a critical moment as we finalize product development and move into scaled market launch. They’ll own the end-to-end operational strategy—from project managing manufacturing and logistics, to building and overseeing our vending infrastructure in key cities. The ideal candidate is a self-starter with deep operational instincts, experience navigating complex supply chains, and a passion for solving first-of-its-kind challenges.

If you're excited by the idea of bringing safety to the streets at scale—and doing it with a product that redefines how helmets show up in the world—then HIVE might be the ride you're looking for.

Assistant Manager, Operations

Cebu, Philippines

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.  In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

In this role, you will: 

• Work with US and Europe immigration experts, Attorneys, Project Managers and Sr. SMEs to support and guide our Data Reviewers and Case Production Specialists, offering constructive feedback to enhance quality and consistency across all deliverables, ensuring alignment with USCIS requirements and standards.
• Continuously evaluate and refine workflows to optimize operational efficiency, drive better outcomes, and enhance client satisfaction.
• Serve as the go-to expert for questions and challenges related to the services we offer to our corporate clients, providing insights and solutions to complex case scenarios under attorney oversight.
• Collaborate with attorneys to define, refine, and update templates, ensuring they reflect the latest best practices, regulatory updates, and legal strategies.
• Assist in the development and delivery of training programs for new DRS or CPS, focusing on best practices, case type-specific strategies, and ongoing professional development.
• Conduct detailed reviews of related forms, requirements and supporting evidence and audits of written materials to ensure accuracy, clarity, and persuasiveness, and make revisions as needed to uphold the highest standards of client service.
• Adapt to shifting business priorities by taking on ad-hoc leadership projects and expanded operational responsibilities as company needs evolve.
• Support organizational growth and scaling initiatives, including the operational integration and alignment of newly acquired subsidiaries or business units.

Other responsibilities include:

• Adhere to internal service level agreements (SLAs) on timely preparation of cases
• Follow protocol to maintain the strict security and privacy of our clients’ information

Who You Are

We are seeking a highly skilled and detail-oriented Writing SME to join our dynamic corporate immigration team in the Philippines. This role requires strong subject matter expertise in EB1A, EB1B, NIW, O-1A, and O-1B case types. The Writing SME will provide mentorship and guidance to junior writers, collaborate with attorneys to refine templates and drafting processes, and play a pivotal role in training and knowledge-sharing initiatives.

What You Bring

• Experience: 2+ years of leadership experience managing an on-site team (preferred).
• People Leadership: Proven ability to mentor, empower, and hold staff accountable while driving team engagement and skill development.
• Operational Excellence: Strong background in optimizing workflows/SOPs, managing metrics and SLAs, and maintaining strict adherence to USCIS and legal compliance standards.
• Cross-Functional Communication: Skilled at translating executive and attorney strategies into daily team tasks while smoothly navigating priorities between Legal, PMs, and Operations.
• Problem-Solving & Adaptability: Resourceful under pressure when managing complex edge cases, process scaling, organizational shifts, and new tools (including AI and dashboards).

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you!

The Role
We're hiring a Revenue Operations Manager to build the infrastructure that every customer-facing team at Intelligems runs on. This is a build-from-the-ground-up role. You'll own how we measure performance, how our revenue tools work, and how our GTM and Customer teams get the visibility they need to hit their numbers. Today, this work is spread thin across the team. You'll bring it under one roof and raise the bar by having a proactive point-of-view, with an overarching goal of systematically improving how every customer-facing team works.

This is a player-coach role. You'll set the strategy and do the hands-on work, starting in HubSpot, and grow a small team of contractors underneath you over time. You'll report to our Head of Finance and partner with leaders across the team.

What You'll Do

• Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance
• Own the tooling: Run HubSpot end-to-end as the hands-on admin, along with our marketing stack and Pylon. As the work grows, hire and manage contractors to handle day-to-day operations so the systems hum quietly in the background.
• Design & implement the process layer: Lead CRM enhancements, system implementations, and process improvements that connect our tools and data end-to-end, so routing, handoffs, and workflows tie together and run cleanly across teams
• Bring an AI lens to RevOps: Identify where AI and automation can uplevel our work, from forecasting and reporting to data hygiene and routine ops, and build those tools and workflows into how the team runs. This includes embedding AI directly into our core tooling, so our systems get smarter, not just bigger.
• Partner with Finance and Leadership: Support planning cycles, including forecasting, headcount planning, compensation & quota plans, and operational performance review

Who You Are

• Strong analytical chops: You're comfortable in the data, and can turn messy inputs into metrics people can trust.
• Hands-on HubSpot experience: Deep understanding of automation, workflow design, data structure, and reporting capabilities.
• A systems thinker: You see how data, tools, and processes connect, and you design for the whole flow instead of patching one piece at a time.
• AI-first in how you think: You instinctively look for where AI can do the work or uplevel it, with the judgment to know where it helps and where it doesn't.
• Cross-functional by default: You influence XF teams without formal authority, and you frame everything in terms of revenue.
• Low ego, high ownership: You're equally happy cleaning up a messy pipeline and presenting the forecast to the founders.

Experience Requirements

• 5+ years in RevOps, sales ops, or GTM systems, ideally earlier stage at a B2B SaaS startup
• Track record owning HubSpot as the primary admin
• Familiarity with modern AI tools and workflows, including Claude, and a demonstrated ability to leverage AI to improve efficiency and execution
• Deep familiarity with SaaS GTM metrics and comfort across a modern data stack (Snowflake, Tableau)
• Nice to have: Experience managing contractors or a small team is a plus