About Tycho Insurance

Tycho Insurance is a full-service independent insurance agency offering commercial lines and employee benefits coverage to businesses nationwide. Founded in 2009, we have built a reputation for responsive, personalized service and long-term client relationships. Our commercial lines practice covers general liability, workers compensation, professional liability, cyber liability, and more.

We're a small remote team. Most of us have been here for many years, and we prioritize our team's growth and promoting from within the organization.

The Role

We are hiring a dedicated Commercial Insurance Account Manager to own the entire lifecycle and service/renewal process for a dedicated book of business with commercial clients. You will be the primary point of contact for clients post-sale, ensuring their coverage is accurate, renewals are handled proactively, and their questions are answered promptly and professionally.

This is a long-term role for someone who wants to build expertise and grow with the agency. We invest in the right person, including licensing support, training, and a clear path for advancement.

What You'll Do

• Manage the entire lifecycle for an existing book of commercial lines accounts, including onboarding new clients, managing renewals, and identifying opportunities for cross-selling and upselling.
• Expertly handle a range of commercial coverages including General Liability, Workers' Compensation, Professional Liability, Commercial Property, Commercial Auto, and Cyber insurance.
• Quote, bind, and issue new commercial policies in coordination with carriers.
• Issue certificates of insurance (COIs) and respond to client requests with accuracy and speed.
• Process endorsements, policy changes, audits, and binders accurately and within carrier timelines.
• Review policies for coverage accuracy prior to delivery; flag discrepancies proactively.
• Communicate proactively and professionally with clients and underwriters across all formats, including email, text, and phone calls.
• Maintain accurate client records and documentation in the agency management system.
• Support the agency principal on new business submissions as needed.

What We're Looking For

• 3+ years of commercial lines insurance experience (account management or CSR role) with a proven track record of managing a commercial book of business.
• Active Property & Casualty license required (home state; California reciprocity support provided).
• Excellent verbal and written communication skills: your communication with clients and underwriters is clear, organized, and professional.
• Comfortable and effective communicating via email, text, and phone calls.
• Detail-oriented with a strong track record of accuracy and follow-through.
• Self-starter who can manage their own workflow without close supervision.
• Comfortable working fully remote with communication across multiple digital formats.

Benefits:

• Base salary: $50,000 - $60,000
• Medical and dental insurance
• SIMPLE IRA with 3% employer match
• Fully remote with flexible scheduling
• Licensing support and continuing education assistance