Remote
Full Time
Intermediate or Experienced
Mexico
About Fountain
When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.
We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.
In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.
Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.
Let’s elevate frontline work together.
About the job
We are looking for a Senior Product Manager to own two critical products in our Talent Management suite: I-9 Center and Onboard.
- I-9 Center is our all-in-one I-9 compliance solution, designed to make complex, high-stakes compliance workflows easy to run at scale.
- Onboard streamlines onboarding so new hires get to their first day faster, and employers reduce no-shows and early churn.
I-9 and onboarding are “must-work” workflows: high-volume, exception-heavy, and time-sensitive, spanning admin + worker experiences, integrations, and document flows. Success looks like reliable completion, easy rollout across roles/locations, and lower operational effort for customers and Fountain teams.
What You’ll Own
- Product strategy and roadmap for I-9 Center and Onboard, with clear quarterly outcomes and an opinionated point of view on what “great” looks like.
- Discovery and validation across customers, prospects, Customer Success, Implementation, and Support to identify the highest-leverage problems to solve.
- End-to-end delivery of features from concept to launch, including requirements, acceptance criteria, launch & rollout planning, and post-launch iteration.
- Business and product outcomes, including activation, adoption, retention, workflow completion rates, and operational efficiency for customers.
- Cross-functional alignment across Engineering, Design, QA, Product Marketing, Sales, CS, and Implementation.
What You’ll Be Doing:
- Improve completion, speed, reliability, and time-to-value for I-9 Center and Onboard.
- Reduce exceptions, retries, and manual intervention through better workflow states, error handling, and recovery paths.
- Increase admin visibility and audit readiness for compliance-sensitive workflows.
- Deliver platform- and integration-heavy work (APIs, data model changes, vendor dependencies) with Engineering, with clear sequencing and tradeoffs.
- Define success metrics and instrumentation, and use them to drive prioritization, launches, and post-launch iteration based on feedback and data.
What You Should Bring:
- 5+ years of product management experience in B2B SaaS, ideally in workflow-heavy, integration-heavy, or compliance-sensitive domains.
- Track record of shipping product that moved measurable outcomes (completion, reliability, activation, time-to-value, operational load), through cross-functional leadership, without relying on formal authority.
- Excellent written communication. You can produce specs and decision docs that are clear, structured, and actionable.
- Comfort with ambiguity and competing priorities, paired with an execution-first mindset.
- Data fluency. You can define meaningful metrics, use them to guide decisions, and connect work to outcomes.
Nice to Have
- Experience with HR tech, onboarding, document workflows, e-signatures, or compliance products.
- Experience with API-first platforms and complex integrations.
- Experience partnering with Implementation and Support teams to reduce operational load and improve customer time-to-value.
Benefits
Health Insurance
Dental Insurance
Paid Time Off (PTO)
Paid Holidays
Sick Leave
Remote Work
Professional Development
Parental Leave
Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?
Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward.
The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.
Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.
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