Remote
Full Time
Intermediate or Experienced
$100,000 to $120,000 a year
New York, New York, United States
Boston, Massachusetts, United States
About Intelligems
Intelligems builds the AI agents that turn your traffic into profit. Every day, brands makes thousands of decisions — what to show, what to offer, how to price for each visitor — and most of them happen by default. We build the data and the agents that make those decisions for you, automatically, so your site gets smarter with every visitor instead of sitting static. Our mission is to make every one of those decisions intelligent: grounded in what actually works, not guesswork.
We have excellent traction: we’re working with over 3,000 brands and have access to more than $10B of transaction and shopping session data. We are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.
We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.
About the job
The Role
We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.
Key Responsibilities
- Conduct one-on-one meetings with Customers to understand goals and develop strategies
- Schedule trainings to empower and educate Customers
- Conduct data analysis to develop insights
- Educate Customers on new features
- Optimize processes to scale success efficiently
- Define and track core customer success metrics (e.g., retention)
- Collect feedback from Customers to inform the product roadmap
- Contribute to Sales and Customer Support processes as needed
Qualifications
- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
- Excellent communication and problem-solving skills
- Strong desire to help others and think on your feet
- Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
- Ability to multitask, prioritize, and manage time effectively
- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Matching
Paid Time Off (PTO)
Paid Holidays
Sick Leave
Remote Work
Professional Development
Parental Leave
What’s Offered
- Competitive salary and equity packages
- Medical, dental, and vision insurance
- 401k + match
- Flexible PTO policy
- Parental leave
- $ to spend quarterly with our growing list of brands
- WFH setup stipend
- Laptop provided
- Team meetups and events
Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.
All Intelligems interviews are transcribed by an AI notetaker.