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Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: Move customers from demo → value quickly.
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
• Analytical skills: Technical, finance, economics or product background
• Customer-facing pro: You know how to excite, guide, and close.
• Sharp communicator: Written, verbal, and human.
• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews
  

Why join

• Be an early, high-impact hire, working directly with the founders as a founding member
• Influence product roadmap, and helping define the culture of how we work with customers
• Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Fountain’s Customer Success team

As an Enterprise Customer Success Manager at Fountain you will build relationships with some of the biggest brands in the world. You are a trusted advisor focused on driving mutually successful outcomes and delivering ROI.  

Our team’s mission is to drive outsized outcomes and build, deepen and grow relationships with our customers by:

1. Understanding their current and future business goals and challenges
2. Leveraging our recruiting and technology expertise to share insights and best practices
3. Communicating the value of these solutions to their team and executives

What you’ll be doing

• Self-sufficient management of 5-15 Enterprise accounts
• Actively ensure there is a clear roadmap and account plan for your strategic accounts to drive long-term account growth and success
• Support and enable customers with regular executive touchpoints and develop meaningful relationships to optimize product adoption and customer value
• Represent the customer voice with internal product roadmap decisions
• Ensure customer wellbeing by monitoring customer health, driving customer adoption, driving KPI improvement, and acting as an escalation point for customer issues
• Develop data-driven QBRs and account plans for customers that outline critical customer goals, metrics for success, potential issues, and provide best practices and recommendations
• Be a strategic partner and thought leader for your customers by providing hiring and workforce management  industry insights and best practices. Be a change management champion by helping your customers evolve their recruiting strategies, processes, and workflows
• Provide training and insights on how to optimize their usage of Fountain.
• Interact with clients via email and zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances
• Create, outline, and maintain updates on project plans, document milestones, manage the budget, and contribute to client success stories
• Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
• Use your insights and innovations working with customers to lead team projects which improve the experience for all customers
• Please expect to travel onsite for customer meetings 2-3x per quarter

What you should bring

• 8+ years in a customer-facing role (with at least 2 years in SaaS), with a preference of Enterprise Customer experience
• A background in customer success and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes.
• Project management as a strength and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization.
• Experience with executive stakeholder relationship management up to C-level
• Strong attention to detail, effective time management, and organizational abilities
• Familiar with concepts revolving APIs and integrations
• Curious, eager to learn the industry and product
• Strategic thinker with a knack for identifying creative solutions
• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
• Demonstrated ability to quickly learn new technologies and reporting platforms
• Strong analytical skills, preferably with experience using Looker

Nice to haves

• Understanding of key CS concepts such as customer journey, milestones, handoffs, escalations, churns, and maintaining a book of business 
• Experience handling renewal conversations and commercials

How We Use AI on This Team

At Fountain, we believe Agentic AI is a force multiplier for customer success teams. The Enterprise CSM role is expected to actively use Agentic AI tools to work smarter, not just faster.

Here is what that looks like in practice:

• Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracks
• Project documentation: Draft status reports, risk summaries, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributing
• Workstream visibility: Apply AI tools to synthesize activity across multiple concurrent projects and flag potential timeline conflicts or blockers proactively
• Data Analysis: Using AI to analyze and synthesize customer data into actionable reports; and delivering meaningful metric-backed recommendations
• Knowledge management: Leverage AI to help maintain and improve playbooks, ensuring documentation stays current as processes evolve

Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus. We are also strong users of the Fountain cross-platform Agent: Cue.

Salary Range: $100,000 - $120,000K USD + bonus, depending on location and experience.

Customer Operations Specialist

Location:      Franklin, TN (In-Person, Mon–Thu / WFH Fridays)

Type:            Full-Time

Reports to:   Senior Director, Operations

Summary

The Customer Operations Specialist works closely with all departments to support client and business needs by completing operational tasks and projects, as well as answering client inquiries.

Your Role

• Solve incoming customer inquiries via Intercom with an emphasis on speed and accuracy, aiming for response times under three minutes.
• Act as an operational bridge, aiding customer-facing departments with complex client issues and troubleshooting support.
• Monitor platform performance and directly inform the Product team regarding system errors and user-suggested enhancements.
• Assist customers directly through personalized phone or video chat interactions to resolve high-priority requests.
• Manage, track, and respond to departmental and client needs within the company CRM.
• Conduct precise Content Management System (CMS) actions to support clients and internal Account Managers.
• Collaborate with the Marketplace team to assist in the creative curation, development, and auditing of Thnks offerings.

What We’re Looking For

• Experience: 0 to 1 years of experience in a customer support, customer success, or customer-facing operations role.
• Relationship Builder: Strong relationship-building skills with both internal colleagues and external stakeholders.
• Data Fluency: Comfortable working with data and reporting dashboards to monitor trends and identify potential customer growth opportunities.
• Agile and Organized: Proven ability to prioritize, multitask, and perform effectively in a fast-paced, dynamic environment.
• Technical Aptitude: Beginner-level experience with Excel or Google Sheets, with a natural curiosity to learn new CRM and CMS software tools.
• Strong Communicator: Exceptional written and verbal communication skills with a tactful, helpful approach to problem-solving.

Our Commitment to You

• Comprehensive Benefits: Medical, Vision, and Dental Insurance (80-100% employer-covered).
• Future Planning: 401(k) matching.
• Stipends: Monthly cell phone and internet stipend.
• Work Environment: In-office Monday through Thursday with Friday remote. 
• Work-Life Balance: 20 PTO days, company-paid holidays, and maternity leave.
• Wellbeing: Company-paid life and long-term disability insurance.
• Team Spirit: Regular team-building and community engagement events.

About Thnks

Thnks is the leading platform for real-time business relationship building. We make it effortless for professionals to send small, thoughtful gestures - a coffee, a lunch, an Uber credit - in seconds, with no address needed and enterprise compliance built in. Our customers include Fortune 500 companies, high-growth startups, and everything in between across industries like insurance, healthcare, financial services, and commercial real estate.

How to Apply

Please send your resume along with a brief note explaining why you are interested in this role included in your application. We look forward to hearing from you!

Job Title: Customer Service Representative
Location: New Orleans, LA
Job Type: Full-Time
Reports to: Customer Service Manager

Job Summary:

We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Provide accurate information regarding products, services, orders, and policies
• Handle complaints, returns, and issues with empathy and professionalism
• Document customer interactions and update records in CRM systems
• Work with other departments to resolve complex issues and ensure customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow up on customer interactions to ensure resolution and satisfaction
• Identify and escalate priority issues when necessary

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Comfortable using CRM software, email platforms, and chat tools
• Ability to multitask, prioritize, and manage time effectively

Job Title: Customer Service Representative
Location: Orlando, FL
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary

We are looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about products, services, and policies
• Handle customer complaints and resolve issues efficiently and empathetically
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Collaborate with other departments to solve customer issues
• Follow up with customers to ensure satisfaction and issue resolution
• Meet personal and team performance goals and service quality standards

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient with computers and CRM systems
• Ability to remain calm and professional in stressful situations

About this role:

Nova Sky Stories is seeking an entrepreneurial and highly capable General Manager to lead and grow our presence in an emerging market. This role serves as Nova's senior representative in-country, responsible for building relationships, developing local operations, supporting business growth, and ensuring the successful delivery of world-class drone shows.

As General Manager, you will operate at the intersection of commercial growth, client success, event execution, and operational leadership. You will work closely with Nova's global teams across production, flight operations, permitting, creative, engineering, and logistics to bring awe-inspiring experiences to audiences throughout your region.

This is a hands-on leadership role for someone who enjoys building from the ground up, solving complex challenges, and creating scalable operations in a fast-growing international environment.

Reporting to the CFO and partnering closely with Nova's global leadership team, you will play a critical role in expanding Nova's presence and reputation within your market.

As a General Manager, you’ll be responsible for: 

Represent Nova in the Local Market

• Serve as Nova Sky Stories' senior representative and brand ambassador within the region
• Build and maintain strong relationships with clients, venues, government agencies, tourism organizations, strategic partners, and industry stakeholders
• Represent Nova at industry events, conferences, customer meetings, and public-facing opportunities
• Develop a deep understanding of local market dynamics and identify opportunities to expand Nova's presence

Drive Revenue Growth & Strategic Accounts

• Lead sales efforts with key strategic accounts and high-value customers within the market
• Build and manage relationships with enterprise clients, venues, brands, agencies, and event organizers
• Partner with Nova's global commercial team to identify, pursue, and close new business opportunities
• Develop regional growth plans and support revenue targets
• Ensure long-term customer success and account expansion opportunities

Lead Permitting & Regulatory Strategy

• Develop relationships with local aviation authorities, regulatory agencies, municipalities, and government stakeholders
• Support permitting efforts and regulatory approvals required for drone show operations
• Partner with Nova's global permitting and legal teams to ensure compliance with local regulations
• Monitor regulatory developments and proactively identify risks and opportunities that impact operations

Build & Lead the Local Team

• Recruit, develop, and lead local pilots, production managers, and operational personnel
• Establish a high-performing team culture focused on safety, execution, and customer success
• Provide coaching, mentorship, and leadership to local team members
• Work closely with Nova's global leadership team to scale local capabilities as the business grows

Ensure Successful Show Execution

• Partner with global production, flight operations, creative, and logistics teams to deliver world-class drone shows
• Ensure operational excellence, safety, and client satisfaction across all projects
• Support planning, resource allocation, and execution for local events and activations
• Act as the primary escalation point for operational issues within the market

You’ll need to have: 

• 10+ years of progressive leadership experience in operations, event production, entertainment, aviation, technology, or a related industry.
• Demonstrated success leading cross-functional teams and complex projects from concept through execution
• Strong client-facing experience with a proven ability to build and maintain trusted stakeholder relationships
• Experience building, scaling, or managing teams, processes, and operations in fast-paced environments
• Strong business acumen with the ability to balance strategic thinking and hands-on execution
• Experience managing multiple priorities and delivering results in dynamic, rapidly changing environments
• Excellent communication, leadership, and relationship-building skills
• Experience working within international organizations or collaborating across multiple countries and cultures is highly valued
• Background in live events, entertainment, experiential marketing, aviation, technology, or related industries is preferred
• Experience working with government agencies, permitting authorities, regulatory bodies, or public stakeholders is a plus
• Experience launching, growing, or supporting operations within a new market is highly desirable
• Familiarity with project management, operational planning, budgeting, and business development activities
• Professional fluency in English required; proficiency in the local market language is strongly preferred
• Open-minded approach with learning, humility, and continuous improvement at the core
• Experience developing business relationships and partnerships within the Japanese market
• Demonstrated ability to work effectively with local government agencies, venues, corporate clients, and external stakeholders
• Understanding of Japanese business practices and cultural norms
• Professional fluency in Japanese and English required
• Ability to communicate effectively with both local stakeholders and international teams

What defines you: 

• You enjoy building businesses, teams, and processes from the ground up
• You are comfortable operating with ambiguity and creating structure where none exists
• You balance strategic thinking with a willingness to roll up your sleeves and execute
• Entrepreneurial builder who thrives in ambiguity and enjoys creating structure where none exists
• Comfortable operating independently while collaborating closely with global teams
• Naturally relationship-oriented and capable of building trust with clients, partners, and stakeholders
• Strong sense of ownership and accountability
• Calm and effective under pressure
• Curious, adaptable, and eager to learn
• Passionate about creating extraordinary experiences through technology and storytelling
• Willing to do what it takes to help the team succeed

Additional Information:

• This role is based in Tokyo, Japan.
• Domestic and international travel may be required.
• Candidates must be authorized to work in Japan or be eligible for employer-sponsored work authorization.
• Employment terms, benefits, and leave policies will be administered in accordance with applicable Japanese employment laws.
• Working hours may vary based on event schedules, client meetings, and operational requirements

Benefits

• Competitive compensation package
• Health and social insurance benefits
• Paid time off and local holidays
• Opportunities for international collaboration and travel

About this role:

We are seeking an experienced and entrepreneurial General Manager to lead Nova Sky Stories' presence in Singapore and support our continued growth throughout the Asia-Pacific region.

As Nova's senior representative in Singapore, you will play a critical role in building relationships with clients, venues, partners, government stakeholders, and regulatory agencies while helping establish and scale Nova's operations across the region.

This role combines business leadership, operational excellence, client management, market development, and team building. You will work closely with Nova's global teams across production, flight operations, permitting, creative, engineering, and logistics to deliver world-class drone shows and unforgettable audience experiences.

Reporting to the CFO and partnering closely with Nova's global leadership team, you will help drive Nova's long-term growth strategy throughout Singapore and the broader APAC market.

As a General Manager, you’ll be responsible for: 

Market Leadership & Business Growth

• Serve as Nova Sky Stories' primary representative in Singapore and support growth initiatives throughout the Asia-Pacific region
• Build and maintain strong relationships with clients, venues, tourism organizations, government agencies, and strategic partners
• Identify opportunities for market expansion, partnerships, and new business development
• Monitor market trends, competitive activity, and emerging opportunities across the region
• Support strategic planning and long-term regional growth initiatives

Client & Partner Management

• Develop trusted relationships with customers and stakeholders throughout the project lifecycle
• Ensure an exceptional client experience from initial engagement through show delivery
• Act as the primary escalation point for local client concerns and operational challenges
• Partner closely with internal teams to consistently exceed customer expectations

Operations & Event Execution

• Support the successful planning and execution of drone show projects throughout Singapore and the broader region
• Coordinate closely with global production, permitting, logistics, and flight operations teams
• Ensure projects are delivered safely, efficiently, and in accordance with Nova standards
• Support permitting, compliance, and regulatory engagement activities
• Drive continuous operational improvement and scalability

Team Building & Leadership

• Recruit, develop, and lead local operational resources as the business grows
• Foster a culture of collaboration, accountability, innovation, and safety
• Serve as a bridge between local teams and Nova's global organization
• Support employee development, coaching, and performance management efforts

General Management

• Own the overall success of Nova's operations and reputation within the market
• Manage local budgets, resources, and operational priorities
• Ensure compliance with local regulations, company policies, and safety standards
• Provide regular updates and strategic insights to executive leadership

You’ll need to have: 

• 10–15+ years of progressive leadership experience in operations, event production, entertainment, aviation, technology, hospitality, or related industries
• Demonstrated success leading cross-functional teams and complex projects from concept through execution
• Strong client-facing experience and a proven ability to build trusted stakeholder relationships
• Experience building, scaling, or managing teams and operations in fast-paced environments
• Strong business acumen with the ability to balance strategic thinking and hands-on execution
• Experience managing multiple priorities and delivering results in dynamic environments
• Excellent communication, leadership, and relationship-building skills
• Experience working within international organizations or collaborating across multiple countries and cultures
• Experience working with government agencies, permitting authorities, regulatory bodies, or public stakeholders is highly valued
• Experience supporting business growth, market expansion, or regional operations is highly desirable
• Familiarity with project management, operational planning, budgeting, and business development activities
• Professional fluency in English required; additional Asian language capabilities are a plus
• Open-minded approach with learning, humility, and continuous improvement at the core

What defines you: 

• You enjoy building businesses, teams, and processes from the ground up
• You are comfortable operating with ambiguity and creating structure where none exists
• You balance strategic thinking with a willingness to roll up your sleeves and execute
• You thrive in entrepreneurial environments where no two days are the same
• You take ownership and accountability for outcomes while maintaining a collaborative, team-first mindset
• You are naturally curious and energized by working across cultures and international markets

Additional Information:

• This role is based in Singapore.
• Domestic and international travel throughout Asia-Pacific may be required.
• Candidates must be authorized to work in Singapore or be eligible for employer-sponsored work authorization.
• Employment terms, benefits, and leave policies will be administered in accordance with applicable Singapore employment laws.
• Professional fluency in English is required.

Benefits

• Competitive compensation package
• Health and social insurance benefits
• Paid time off and local holidays
• Opportunities for international collaboration and travel

About this role:

We are seeking an experienced and entrepreneurial General Manager to lead Nova Sky Stories' business in Brazil. You will serve as Nova's primary representative within the market, building relationships with clients, venues, partners, government stakeholders, and regulatory authorities while helping establish and grow Nova's local presence.

You will work closely with our global teams across production, flight operations, permitting, creative, engineering, and logistics to deliver world-class drone shows and unforgettable audience experiences. This role combines business leadership, operational excellence, client management, and team development in a fast-paced, high-growth environment.

Reporting to the CFO, you will work closely with Nova's global leadership team and play a critical role in expanding Nova's presence throughout Brazil and the broader region.

As a General Manager, you’ll be responsible for: 

Market Leadership & Business Growth

• Serve as Nova Sky Stories' primary representative within the local market
• Build and maintain strong relationships with clients, government stakeholders, venues, partners, and industry contacts
• Support business development efforts by identifying new opportunities and helping expand Nova's market presence
• Monitor local market trends, competitive activity, and emerging opportunities
• Contribute to regional growth strategies and long-term business planning

Client & Partner Management

• Develop trusted relationships with customers and key stakeholders throughout the project lifecycle
• Ensure an exceptional client experience from initial engagement through show delivery
• Act as the primary escalation point for local client concerns and operational challenges
• Partner with internal teams to ensure customer expectations are consistently exceeded

Operations & Event Execution

• Oversee local operational readiness and support successful execution of drone show projects
• Coordinate closely with global production, permitting, logistics, and flight operations teams
• Ensure projects are delivered safely, efficiently, and in accordance with Nova standards
• Support permitting, regulatory compliance, and stakeholder engagement efforts as needed
• Identify and implement operational improvements that enhance efficiency and scalability

Team Building & Leadership

• Help recruit, develop, and lead local teams including pilots, production professionals, and operational staff
• Foster a culture of collaboration, accountability, safety, and continuous improvement
• Serve as a bridge between local teams and Nova's global organization
• Support employee development, coaching, and performance management efforts

General Management

• Own the overall success of Nova's operations and reputation within the market
• Manage local budgets, resources, and operational priorities
• Ensure compliance with local regulations, company policies, and safety standards
• Provide regular updates and strategic insights to executive leadership

You’ll need to have: 

• 10+ years of experience in event production, entertainment, technology, aviation, operations, business leadership, hospitality, or a related field
• Demonstrated success leading cross-functional teams and complex projects from concept through execution
• Strong client-facing experience with a proven ability to build and maintain trusted stakeholder relationships
• Experience building, scaling, or managing teams, processes, and operations in fast-paced environments
• Strong business acumen with the ability to balance strategic thinking and hands-on execution
• Experience managing multiple priorities and delivering results in dynamic environments
• Excellent communication, leadership, and relationship-building skills
• Experience working within international organizations or collaborating across multiple countries and cultures
• Experience working with government agencies, permitting authorities, regulatory bodies, or public stakeholders is highly valued
• Experience launching, growing, or supporting operations within a new market is highly desirable
• Familiarity with project management, operational planning, budgeting, and business development activities
• Professional fluency in Portuguese and English required
• Open-minded approach with learning, humility, and continuous improvement at the core

What defines you: 

• You enjoy building businesses, teams, and processes from the ground up
• You are comfortable operating with ambiguity and creating structure where none exists
• You balance strategic thinking with a willingness to roll up your sleeves and execute
• You thrive in entrepreneurial environments where no two days are the same
• You take ownership and accountability for outcomes while maintaining a collaborative, team-first mindset

Additional Information:

• This role is based in Rio, BRl.
• Domestic and international travel may be required.
• Candidates must be authorized to work in Brazil or be eligible for employer-sponsored work authorization.
• Employment terms, benefits, and leave policies will be administered in accordance with applicable Brazilian labor laws.
• Professional fluency in Portuguese and English is required.

Benefits:

• Competitive compensation package
• Health and social insurance benefits
• Paid time off and local holidays
• Opportunities for international collaboration and travel

About CoAd:

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth.

Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

Position Summary: 

We are seeking an experienced and dynamic professional to join our Project Management Office as a Senior Project Manager. The ideal candidate will have a proven track record of successfully managing complex fintech projects with software development, product launch and operational components in the PEO industry, utilizing both agile and waterfall project management methodologies. This position leads multiple concurrent strategic projects with contributors from across the entirety of the business, to ensure the projects are completed on time, on budget and with excellent quality. This role utilizes exceptional leadership skills, team-building capabilities, business acumen, and a strategic mindset to drive project team alignment, planning, communication and reporting. As a Senior Project Manager, you will identify and recommend opportunities to optimize our project management processes within the PMO and across the company to further drive organizational success. This position will report up to the Director PMO.

Essential Job Functions:

• Plan, lead, manage and monitor concurrent complex projects from inception to completion.
• Assess a project and select, apply and tailor various project management methodologies including scrum, kanban and waterfall, to deliver the project in alignment with business goals, timelines and budget.
• Manage project scope. Facilitate charter scope elicitation from business stakeholders, lead project kickoff and partner with business analysts and department project leads to maintain cohesive alignment of scope to business and project goals throughout the life of the project. 
• Develop and maintain comprehensive project artifacts including project charter, project milestones and detailed plan, risk and issue planning & tracking, communication plan, release and deployment timelines.
• Perform qualitative and quantitative analysis to identify project risks. Facilitate risk planning to identify triggers, risk strategies and document response plans. Monitor and report on obstacles, engaging the project team, stakeholders and sponsor to drive positive project outcomes.  
• Responsible for timely tracking and reporting on key project metrics to PMO, stakeholders and Senior leadership.
• Establish and maintain a network of excellent cross functional relationships across the organization, as well as contractors, third party vendors and other project stakeholders.
• Ensure effective communication and collaboration between your project teams and their stakeholders. Model communication and actions that contribute to a collaborative, innovative team culture dedicated to continuous improvement.
• Identifying and recommending project management best practices, methodologies, and standards, fit to various use cases in a Center-of-Excellence model.
• Contribute to the development and maintenance of project management tools, templates, and systems that support project and portfolio planning, tracking and reporting.
• Facilitate continuous improvement of corporate processes through execution of project retrospectives at various milestones throughout the project life cycle.

Required Skills and Experience:

• +7 years proven experience leading complex cross functional enterprise projects.
• Strong business acumen and the ability to align project objectives with organizational goals.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrates ability to use AI tools effectively, including crafting clear prompts and critically evaluating outputs for accuracy and bias.
• Experience leveraging AI-powered tools to accelerate work, with sound judgment about when and how to apply them.
• Ability to integrate AI assistants into existing workflows while maintaining quality standards and human oversight.

Educational and Professional Licensing or Certification Requirements:

• Bachelor's degree in Business Administration, Project Management, Information Technology or a related field (Master's degree preferred).
• PMI PMP certification preferred.
• Certification as a Scrum Master preferred.
• Certification as a Product Owner preferred.

EEO

CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

GIS Manager

Location: Dallas, TX (On-site: 5 days in office) 

The Firm: Data-Driven, Real-Asset Focused 

Stronghold Investment Management ("Stronghold," "SIM," or "the Firm") is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

Your Mission

Stronghold is growing, and we're searching for a talented GIS Manager to lead and expand our geospatial capabilities. In this role, you'll own the strategy, standards, and execution of GIS operations across a fast-moving, multi-disciplinary team — while remaining a hands-on contributor yourself. The ideal candidate brings both the technical depth to do the work and the leadership instincts to build the function. You thrive in an entrepreneurial environment, can balance big-picture thinking with detail-level quality, and are energized by building something that matters from the ground up.

Key Responsibilities – What You'll Own

• GIS Function Leadership: Build, lead, and develop a high-performing GIS team, establishing workflows, quality standards, and capacity planning to support Land, Engineering, and Geological teams across multiple U.S. basins.
• Hands-On Geospatial Delivery: Remain an active contributor — producing and QC'ing maps, conducting spatial analysis, and stepping in on complex or high-priority deliverables alongside your team.
• Analytical Oversight: Direct and perform analysis of horizontal wellbores and drilling units to determine participation using acreage allocation and lateral length allocation methods.
• Standards and Governance: Own coordinate system standards, spatial accuracy protocols, QC processes, and documentation — ensuring consistency and reliability across all geospatial outputs.
• Cross-Functional Partnership: Collaborate with and communicate across multiple disciplines including Land, Engineering, and Geology to troubleshoot issues, remove blockers, and drive operational efficiency.
• Regulatory Intelligence: Research, interpret, and apply state-specific oil and gas regulations, spacing rules, and unitization requirements — and ensure your team is equipped to do the same.
• Data Integrity: Oversee the maintenance and ongoing accuracy of the land grid, ensuring discrepancies are identified and resolved systematically.

Qualifications – What You Bring

• A Bachelor's degree in Geography, GIS, or a related discipline.
• 5–8+ years of GIS experience
• Deep proficiency with the ArcGIS suite and related products.
• A hands-on approach — comfortable setting direction at the team level and diving deep into the technical details when the work demands it. 
• Demonstrated ability to manage competing priorities and deliver results in a fast-paced, entrepreneurial environment.
• Strong communication skills with the ability to translate technical geospatial concepts for non-technical stakeholders.

Preferred Qualifications – What Sets You Apart

• Previous experience supporting Land teams in the upstream Oil and Gas sector is strongly preferred.
• 2+ years in a lead or supervisory role.
• Familiarity with property legal terminology, including Deed plot and the Public Land Survey System (PLSS).
• Experience building or scaling a GIS function — not just contributing to one.
• A player-coach mentality: you lead by doing, not just directing.

Why Stronghold

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Our Investment in You:

• Market-competitive compensation
• Fully paid benefits (Medical, Dental and Vision)
• HSA
• 401k + Match
• Company sponsored LTD, STD, life insurance and AD&D
• Generous PTO policy
• 20 company recognized holidays
• Class A offices in prime locations
• Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

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