Fractional People Ops @ Fur

Fur is a body care brand redefining how we treat our skin and hair, from head to toe. We create clean, effective, and inclusive products that celebrate every body, and we’re looking for a People Ops partner who shares our commitment to care, transparency, and high-standard operations.

The Role

• Start Date: March 2026
• Compensation: $100 / hour (Contract)
• Commitment: ~10 hours / week
• Location: NYC-based (Preferred 1 day / week onsite)

As our Fractional People Ops Manager, you will report directly to the CEO and partner with the VP of Finance to serve as the "culture and compliance engine" of our team. This is a high-impact, part-time role for a professional who enjoys blending strategic HR design with hands-on execution.

The 4 Pillars of Responsibility

• Talent & Lifecycle: Manage full-cycle recruitment (sourcing to offers) and oversee the entire employee journey—from seamless Day 1 onboarding to quarterly performance reviews and offboarding.
• HR Operations & Systems: Serve as the primary Rippling (HRIS) administrator. Partner with the VP of Finance to manage benefits enrollment, 401k administration, and jurisdictional legal compliance.
• Culture & Engagement: Drive the "pulse" of the company. Manage Slack celebrations, lead bi-annual engagement surveys, and own the logistics and agendas for team events, offsites, and All-Hands meetings.
• Leadership & Facilities Support: Provide strategic insights to the CEO on org health. Act as onsite backup for facilities when needed and provide occasional support for CX (Customer Experience) during peak periods.

Who You Are

• NYC-Based: You are available for in-person presence to facilitate events and provide facilities backup.
• Rippling Proficient: You have prior experience managing an HRIS (ideally Rippling) and understand HR compliance.
• Strategic & Tactical: You can oscillate easily between high-level goal-setting with leadership and the granular details of event planning.

Product Operations

$100k – $160k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. As we scale product development, customer usage, and partner integrations, we need someone who can bring structure, clarity, and momentum to how product work actually ships.

This is a Product Operations role for someone who thrives at the intersection of product, engineering, and execution, turning priorities into plans and plans into shipped outcomes.

What you’ll do

Own prioritization and execution flow

• Partner with founders and product leadership to prioritize the product roadmap based on customer impact, revenue, and technical constraints.
• Translate high-level priorities into clear execution plans, milestones, and timelines.
• Support the engineering team by clarifying scope, sequencing work, and protecting focus.

Drive testing and delivery

• Coordinate product testing, releases, and rollouts to ensure quality and readiness.
• Manage dependencies, unblock teams, and keep work moving across functions.
• Track progress and surface risks early — no surprises.

Be the connective tissue

• Act as the operational bridge between product, engineering, GTM, and partners.
• Turn customer, sales, and support feedback into clear, actionable inputs for the product team.
• Ensure everyone knows what’s shipping, when, and why.

Partner setup and onboarding

• Participate in the setup and onboarding of partners (pilots, early access programs).
• Coordinate internal and external stakeholders to deliver smooth launches.
• Document processes so partner onboarding becomes repeatable and scalable.

Project manage cross-functional initiatives

• Lead cross-functional product initiatives end-to-end (new features, launches, integrations).
• Define success criteria, timelines, owners, and follow-ups.
• Improve how we plan, execute, and learn from product work over time.

Who you are

• Experience in product operations, program management, product management, or technical operations.
• Comfortable working closely with engineering teams and understanding technical tradeoffs (you don’t need to code, but you speak the language).
• Strong at prioritization, planning, and execution: You bring order without slowing things down.
• Clear, structured communicator who keeps teams aligned and moving.
• Proactive and calm under pressure; you anticipate issues before they become problems.
• Thrive in early-stage environments where processes are built, not inherited.

Bonus points

• Experience working on B2B SaaS, data, analytics, or workflow products.
• Exposure to partner integrations, APIs, or platform products.
• Background in startups or fast-growing teams.

Why join

• Be remembered as the person who made the product org work.
• Work directly with founders and shape how product decisions get made.
• High ownership across roadmap, execution, and partner delivery.
• Opportunity to grow into Head of Product Ops, Program Management, or Product Leadership as the company scales.
• Flexible setup (contract or full-time), high trust, high impact.

This role is for someone who loves turning ambition into execution,  and making sure the right things ship, the right way, at the right time.

About this role:

The SVP, Operations will play a pivotal leadership role in shaping how Nova Sky Stories scales globally. This is a rare opportunity to lead the operational engine behind some of the world’s most ambitious drone light experiences — combining aviation precision, live event execution, cutting-edge technology, and creative storytelling at massive scale.

Reporting directly to the CFO, this leader will oversee Production, Flight Operations, and Logistics globally, ensuring teams across the company operate in sync to deliver extraordinary experiences safely, efficiently, and flawlessly around the world.

This role is built for someone who thrives in fast-moving, high-growth environments and loves solving complex operational challenges alongside world-class creative, engineering, and production teams. One moment you may be helping scale systems for international expansion, and the next you may be backstage at a marquee production helping bring a once-in-a-lifetime experience to life.

At Nova, operations is not just about execution — it’s about building the future of a new entertainment medium.

As a SVP, Operations, you’ll be responsible for: 

Leadership & Strategy

• Define and execute an integrated global operations strategy spanning Production, Logistics, and Flight Operations, aligned with Nova’s rapid growth trajectory and long-term vision.
• Own the operational P&L across these functions, including budget development, forecasting, resource planning, and margin accountability.
• Establish and continuously elevate the operational standards, systems, and safety frameworks that allow Nova to scale rapidly across new markets, show formats, and global productions.
• Serve as a key executive leader contributing to company-wide strategy, international expansion, operational scalability, and capability development.
• Build a culture of accountability, innovation, speed, and continuous improvement across globally distributed operational teams.
• Help shape what world-class operational excellence looks like within an emerging entertainment category.

Production Oversight

• Lead the global Production organization, ensuring high-quality, on-time, and on-budget delivery across all show types — from touring productions and residencies to large-scale marquee events.
• Build scalable production frameworks, operational playbooks, and resourcing models that support Nova’s continued global expansion.
• Partner closely with Creative, Engineering, Flight Operations, and Commercial teams to ensure operational capabilities align with ambitious creative vision and client expectations.
• Own financial governance, production forecasting, and operational accountability across the company’s growing production portfolio.
• Maintain executive oversight of high-profile productions, key stakeholder relationships, and escalated operational matters.
• Continuously improve production systems, workflows, and execution standards to increase efficiency, scalability, and show quality globally.

Flight Operations Oversight

• Scale and support Nova’s global Flight Operations organization through leadership of the Director, Global Flight Operations, ensuring safe, compliant, and consistent execution across all operating regions.
• Champion a proactive, deeply embedded safety culture that remains non-negotiable as the company scales.
• Ensure operational readiness across equipment, certifications, deployment systems, field execution standards, and operational infrastructure globally.
• Partner with Engineering and technical teams to help integrate new technologies, automation, and deployment innovations that keep Nova at the forefront of the industry.
• Support the evolution of operational systems capable of scaling alongside increasingly complex global deployments and productions.

Cross-Functional Integration

• Serve as the connective tissue across Production, Logistics, and Flight Operations, ensuring seamless collaboration and alignment throughout the full show lifecycle.
• Partner closely with Engineering, Product, Creative, Legal, and Commercial teams to translate company strategy into scalable operational execution.
• Represent Nova in regulatory discussions, strategic partner conversations, industry forums, and key operational relationships globally.
• Lead post-show review processes and operational retrospectives, driving systematic improvements across teams, workflows, and execution standards.
• Bring clarity, alignment, and operational rigor to highly dynamic, fast-moving environments where priorities can shift quickly.

Team Development & Organization

• Recruit, develop, and retain exceptional operational leaders and team members across Production, Flight Operations, and Logistics globally.
• Build the organizational structures, leadership layers, and development frameworks required to scale operations alongside company growth.
• Coach and mentor senior operational leaders, helping develop the next generation of leadership at Nova.
• Foster a collaborative, high-performance culture that balances accountability, creativity, operational discipline, and innovation.
• Help build an organization that can scale globally without losing agility, speed, or execution quality.

You’ll need to have: 

• 15+ years of progressive operational leadership experience, including senior roles spanning event production or equivalent complex field operations.
• Demonstrated success leading multi-functional operations teams in fast-paced, high-growth environments.
• Deep knowledge of live event or entertainment production at scale, including client-facing and multi-market operations.
• Proven ability to build and scale organizational systems, SOPs, and operational frameworks across distributed teams.
• Executive-level financial acumen, including ownership of multi-million dollar budgets and operational P&Ls.
• Exceptional leadership presence—able to inspire teams, build trust across functions, and represent Nova with clients, partners, and regulators.
• Willingness to travel frequently, both domestically and internationally, and be present at live show operations.

It’s a plus if you have:

• Direct experience in drone light shows, aerial entertainment, or UAS operations.
• Background spanning both technical/aviation and creative/entertainment disciplines.
• Experience leading operations through a period of significant company scaling or international expansion.

What will make you successful: 

You lead through clarity and calm, making sharp decisions under pressure while keeping teams aligned and motivated.

You hold both the strategic view and the operational detail simultaneously, knowing when to zoom out and when to get in the weeds.

You build systems that scale, not just for today's show, but for the company Nova is becoming.

You're equally at home in a boardroom, on a flight operations debrief, or on-site at a marquee event.

You bring genuine passion for aviation, live experiences, and the kind of work that stops people in their tracks.

Salary Range: $265,000 - $305,000 USD

At Nova Sky Stories, we're building something that has never existed before—and we want our team members to share in that journey. In addition to competitive compensation, we offer:

• Medical, dental, and vision coverage
• 401(k) with company matching
• Flexible PTO and paid sick leave
• Paid parental leave
• Company-paid holidays
• Equity opportunities for eligible employees

Compensation will be determined based on factors such as experience, skills, qualifications, and geographic location.

We are seeking a detail-oriented and proactive Operations Specialist to join our Client  Experience team. In this role, you will be a key player in managing and optimizing our  third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and  client satisfaction. You will work closely with our clients to ensure their fulfillment needs  are met efficiently and effectively while addressing any issues that arise and leveraging  data to drive continuous improvement. This role requires a strong analytical mindset,  excellent problem-solving abilities, and the capability to manage multiple projects and  client interactions simultaneously.

Responsibilities:
• Client Interaction & Support: Act as the primary contact for clients, addressing  their inquiries related to fulfillment operations through various communication  channels including Slack, email, and phone. 

• Fulfillment Management: Collaborate with the warehouse and operations teams  to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely  processing of orders. 

• Data Analysis & Reporting: Utilize data analysis to monitor fulfillment  performance, identify trends, and generate reports. Use insights to recommend and  implement process improvements. 

• Problem-Solving: Proactively identify and resolve issues that impact order  accuracy, on-time delivery, and overall client satisfaction. Develop and implement  solutions with Grip's technology team. 

• Project Coordination: Manage client projects and requests using project  management tools to ensure timely and effective completion. 

• Client Meetings: Schedule and conduct regular meetings with clients to discuss  their fulfillment needs and provide updates. Document these meetings with  detailed notes and action items. 

• Continuous Improvement: Assess current processes and workflows to identify  areas for improvement. Propose and implement new strategies and technology to  enhance client experience and operational efficiency. 

• Proactive Communication: Inform clients of any events or changes affecting  their orders or delivery timelines, ensuring transparency and managing  expectations effectively.

We're Always Looking for Exceptional People!
Location: Dallas, TX or Bengaluru, India

The Firm: Data-Driven, Real-Asset Focused

Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

Your Mission
You haven't found the right role yet, but you're interested in Stronghold? That's enough for us.

We're a $1.6B+ technology-driven real assets firm headquartered in Uptown Dallas, and we're always building. Sometimes the right person shows up before the right role does. When that happens, we want to know about you.

Skills We Hire
We hire across a wide range of disciplines at all experience levels. If your background touches any of the following, we want to hear from you:

• Technology & Engineering — Software engineers, data engineers, infrastructure, and platform builders
• Finance & Investments — Analysts, associates, and senior professionals with experience in real assets, private equity, or energy finance
• Energy & PetroTech — Engineers, geoscientists, and technical analysts with upstream O&G or renewables experience
• Land & GIS — Landmen, title professionals, and geospatial analysts
• Legal — Attorneys and paralegals with energy, real estate, or transactional experience
• Operations & Corporate — Finance, HR, compliance, and business operations professionals

Who We Hire
Regardless of the role, the people who thrive at Stronghold share a few things in common:

• They want ownership, not just a job title
• They operate with high integrity and take responsibility for their work
• They're curious about how technology and data can change the way real assets are managed
• They move fast without sacrificing quality
• They make the people around them better

How This Works
Submit your resume and a brief note about the type of role you're looking for. Our recruiting team reviews every submission. If something opens up that fits, you'll hear from us directly, no automated rejection, no applications lost in a void, if you're exceptional, we'll find a place for the conversation.

Why Stronghold

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you’re looking for ownership, impact, and the opportunity to grow alongside a high-performing team, we invite you to apply today!

Our Investment in You

• Compensation: Competitive salary aligned with industry benchmarks.
• Protection: Comprehensive Medical and Group Term Life Insurance.
• Growth: Continuous learning and professional development programs.
• Balance: Generous Paid Time Off (PTO) and Parental Leave policies.

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

About the Role

As the Director of Operations, you will oversee all aspects of production, compounding, maintenance, and sanitization within our personal care contract manufacturing facility. This role requires a strategic leader with extensive experience in operations management, ensuring efficiency, cost-effectiveness, and adherence to the highest standards of quality and safety. You will drive process optimization, team development, and operational excellence to support business growth and customer satisfaction.

Responsibilities

• Provide leadership and direction for production, compounding, maintenance, and sanitization departments to achieve operational goals.
• Develop and implement strategies, policies, and procedures to improve efficiency and ensure compliance with GMP, ISO, FDA, and other regulatory standards.
• Oversee daily operations, ensuring production schedules are met and products meet the highest quality standards.
• Manage and optimize manufacturing processes to enhance efficiency, reduce costs, and drive continuous improvement initiatives.
• Ensure proper maintenance and sanitization of equipment and facilities to support operational and safety requirements.
• Collaborate with cross-functional teams, including QA, R&D, and Supply Chain, to support new product development and process enhancements.
• Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions when needed.
• Develop and manage departmental budgets, ensuring cost-effective resource allocation and financial accountability.
• Lead the training and development of operational teams to maintain a skilled and engaged workforce.
• Foster a culture of safety, quality, and continuous improvement, staying informed on industry trends and regulatory changes.

Qualifications

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field. An advanced degree is preferred.
• Minimum of 10 years of operations management experience in personal care or a related manufacturing industry, with a strong background in contract manufacturing.
• Proven leadership skills with a track record of managing and developing high-performing teams.
• Strong problem-solving and analytical abilities with a detail-oriented approach.
• Excellent communication and collaboration skills to work effectively across departments.
• Proficiency in operations management software and tools.

Preferred Qualifications

• Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Certification in operations management (e.g., APICS, PMP).

Narrative: The Case for HIVE and the Head of Operations Role

Micromobility is surging. Cities around the world are seeing exponential growth in e-scooter and bike usage, driven by demand for faster, cleaner, and more accessible transportation options. But this revolution comes with an overlooked risk: over 80% of all rides happen without a helmet.

That’s not just a statistic—it’s a public health crisis.

The reason for this helmet gap isn’t a lack of awareness; it’s a lack of access. Helmets are bulky. They’re expensive. And unless you carry one with you at all times, they're simply not there when you need them. The very spontaneity that makes micromobility compelling is also what makes it dangerous.

HIVE was built to solve that.

We’ve developed a lightweight, collapsible helmet that folds down to fit in a backpack—and doesn’t break the bank. It’s a product designed for the modern rider: portable, affordable, and ready wherever your ride begins.

But a great product isn’t enough. To bring HIVE to the world, we need to build the operational backbone that will support large-scale city deployment through our unique vending-driven distribution model. This means delivering a helmet experience that is seamless, stocked, and scalable.

We’re now looking for a Head of Operations to help lead that charge.

This person will be among the first key hires at HIVE, joining at a critical moment as we finalize product development and move into scaled market launch. They’ll own the end-to-end operational strategy—from project managing manufacturing and logistics, to building and overseeing our vending infrastructure in key cities. The ideal candidate is a self-starter with deep operational instincts, experience navigating complex supply chains, and a passion for solving first-of-its-kind challenges.

If you're excited by the idea of bringing safety to the streets at scale—and doing it with a product that redefines how helmets show up in the world—then HIVE might be the ride you're looking for.

About this role:

As the Director, Global Flight Operations at Nova Sky Stories, you will lead and scale flight operations for drone light shows performed around the world. This role is responsible for ensuring safe, compliant, and high-quality execution across diverse regulatory environments, requiring deep expertise in multi-jurisdiction permitting and aviation oversight.

You will work cross-functionally with production, engineering, and creative teams to translate complex show concepts into precise, executable flight operations—balancing strict aviation requirements with the creative demands of large-scale aerial performances.

As a Director, Global Flight Operations, you’ll be responsible for:

Team Leadership & Collaboration

• Lead and develop a global team of pilots and regional leads
• Partner cross-functionally with engineering, product, production, and commercial teams
• Collaborate with external partners, vendors, and regulatory bodies to support operations

Strategy & Operational Leadership

• Define and execute a global flight operations strategy to support safe, compliant, and scalable drone light show operations
• Develop and manage budgets, forecasting resources to support growth and efficiency
• Align flight operations capabilities with business goals, including new market expansion and large-scale productions

Global Operations & Execution

• Oversee end-to-end planning and execution of drone light show operations across all regions
• Ensure consistency, performance, and operational excellence across all deployments
• Maintain operational readiness, including equipment, systems, and field execution standards
• Lead post-show reviews and continuous improvement of operational performance

Scaling, Systems & Standardization

• Build and standardize scalable workflows, processes, and operational frameworks across regions
• Track and improve key performance metrics to drive efficiency and reliability
• Develop and maintain SOPs, flight manuals, and operational documentation

Regulatory & Compliance Oversight

• Ensure global compliance with aviation authorities (FAA, EASA, and others)
• Lead permitting strategies and secure approvals across multiple jurisdictions
• Establish and maintain operational standards, certifications, and insurance requirements
• Represent the company in regulatory discussions and support evolving policy development

Safety & Risk Management

• Own and evolve the Safety Management System (SMS)
• Establish and enforce safety standards, risk assessments, and emergency procedures
• Promote a strong culture of safety, accountability, and continuous improvement

Innovation & Continuous Improvement

• Partner with engineering and product teams to test and implement new technologies and tools
• Identify opportunities to enhance automation, workflows, and operational efficiency
• Support innovation in flight systems, deployment, and show execution

You’ll need to have: 

• Extensive experience in aviation or UAS operations, including leadership in complex environments
• Strong knowledge of aviation regulations
• Proven ability to scale operations across multiple regions or markets
• Experience developing SOPs, flight manuals, and operational frameworks
• Hands-on experience with UAS flight operations
• Strong leadership and team-building skills across distributed teams
• Ability to balance safety, compliance, and operational efficiency
• Strategic, execution-focused mindset with strong organizational skills
• Experience managing budgets, operational strategy, and multi-region programs
• Demonstrated ability to navigate regulatory environments and secure approvals
• Experience integrating new technologies and driving continuous improvement

It’s a plus if you have:

• Experience in live events, entertainment, or high-tempo field operations
• Passion for aviation, technology, and live experiences
• Comfortable in fast-paced, evolving environments with frequent travel

What will make you successful: 

• Comfortable operating in a fast-growing, evolving environment
• Willingness to travel frequently and be present at live show operations
• Proactive, solutions-oriented, and adaptable
• Passion for aviation, technology, and live experiences

Salary Range: $200,000 - $225,000 USD

At Nova Sky Stories, we're building something that has never existed before—and we want our team members to share in that journey. In addition to competitive compensation, we offer:

• Medical, dental, and vision coverage
• 401(k) with company matching
• Flexible PTO and paid sick leave
• Paid parental leave
• Company-paid holidays
• Equity opportunities for eligible employees

Compensation will be determined based on factors such as experience, skills, qualifications, and geographic location.

Team Lead II

At Boundless | RapidVisa Phils. Inc.

Onsite, Cebu, Philippines

About Boundless Immigration

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

• As a Team Lead II within the Payment Solutions Team, you will lead and coach a group of 4-5 Payment Solutions Specialists and Agents responsible for day-to-day Accounts Receivable & Accounts Payable execution.
• You will own a team of 3 specialists managing $1 million in AR with a target of reducing customer defaults down to 10% & 1 specialist managing the customer AP process. You ensure your team executes consistently against SLAs, quality standards, and financial targets. You are accountable for frontline performance, workload management, and first-level issue resolution. You translate priorities set by the Finance Operations Manager into clear daily actions and ensure your team has the support and structure needed to succeed.

This role is hands-on and execution-focused, combining people leadership with operational oversight and continuous improvement.

Key Responsibilities

Team Leadership & Coaching

• Lead and coach team members through daily standups, weekly 1:1s, and ongoing performance feedback.
• Own onboarding and ramp-up for new hires on the team
• Set and reinforce expectations around ownership, quality, and professional customer communication.

Performance Management & Execution

• Monitor individual and team performance against KPIs, SLAs, and quality benchmarks.
• Identify performance gaps early and implement corrective actions.

Operational Oversight (AR & AP)

• Oversee daily AR and AP operations across the Individual segments, ensuring adherence to SLAs, policies, and financial controls.
• Serve as 1st AP Approver prior to release of any “money-out”.
• Monitor workload distribution, execution quality, and backlog based on volume, complexity, and performance data.
• Ensure operational consistency across platforms and workflows.
• Provides support for the Senior Team Lead and Manager when they are out of office

Escalation Management (Level 1)

• Handle Level 1 payment-related escalations across channels (email, calls, chat).
• Resolve standard escalations independently and escalate complex or high-risk issues to the Senior Team Lead with context and recommendations.

Quality Control & Compliance

• Conduct regular audits of case handling, documentation, and customer communications to ensure compliance with SOPs and policies.
• Ensure accurate processing and adherence to financial and operational controls.

Reporting & Operational Visibility

• Create, maintain, and update operations trackers and agent-level reporting.
• Use AI (e.g., Claude) and data tools (e.g., Sigma, PowerBI, Looker, KNIME, Google Sheets) to monitor trends, flag risks, and support performance discussions.
• Share regular performance updates with the Senior Team Lead.

Process Improvement

• Identify process gaps, bottlenecks, and recurring issues within team workflows.
• Initiate and support improvement efforts that enhance efficiency, accuracy, and customer experience.
• Ensure process changes and best practices are documented and communicated to the team.

Who You Are

• You are a people-first leader who keeps execution tight and consistent.
• You are comfortable balancing coaching with accountability.
• You handle day-to-day issues calmly and know when to escalate.
• You think in terms of execution quality, risk, and throughput not just task completion.
• You lead by example and create clarity in fast-moving environments.

What You Bring

• 2+ years of experience leading financial operations and collections teams within a B2C and/or B2B Setting
• Comfortable working with financial and AR concepts; a degree in Accountancy, Management Accounting, Finance, or a related field is preferred but not a hard requirement if you can demonstrate the skill directly
• Proven experience using data tools (e.g., Claude, Sigma, PowerBI, Looker Studio, Google Workspace) to drive decisions and monitor team performance
• A proactive, strategic mindset - you anticipate risks, identify gaps early, and take action before issues escalate
• Strong communication skills, with the ability to simplify complex topics for teams and cross-functional partners
• A driver mentality - you influence others, lead with clarity, and hold the team accountable for results
• Experience with CRM and ticketing tools, paired with strong operational discipline
• A passion for building a high-performance, customer-first culture focused on clarity, ownership, and continuous improvement

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. 

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. 

Great company perks and benefits await you!

Future Opportunities

PAVOI has grown immensely over the past 10 years, becoming a leading 9-figure brand in the jewelry and activewear industries, and our growth shows no signs of slowing down. This means exciting opportunities for our team, and we're looking for passionate, driven individuals to join us. At PAVOI, we're not afraid to question the status quo; we encourage it. We're not just building a brand but a values-driven business where everyone feels empowered to contribute and challenge convention.

We are always interested in connecting with talented individuals who are excited about what we’re building at PAVOI. If you don’t see a role that directly aligns with your experience today, this is a place to introduce yourself, share your background, and let us know how you could make an impact. We review submissions on an ongoing basis and reach out when there’s a strong match for current or upcoming opportunities.

You are a great fit for PAVOI if you have:

• A proactive mindset and genuine interest in PAVOI and what we’re building
• Experience in one or more of our core areas (ecommerce, marketing, design, operations, retail, data, or people operations)
• A bias for action and comfort working in a fast-paced, evolving environment
• Desire to take initiative without waiting for permission
• You care about doing great work, not just checking boxes
• You communicate clearly and follow through

Bonus points if you have:

• Experience in a high-growth ecommerce or consumer brand
• A portfolio, project examples, or work you can share