Product Operations

$100k – $160k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. As we scale product development, customer usage, and partner integrations, we need someone who can bring structure, clarity, and momentum to how product work actually ships.

This is a Product Operations role for someone who thrives at the intersection of product, engineering, and execution, turning priorities into plans and plans into shipped outcomes.

What you’ll do

Own prioritization and execution flow

• Partner with founders and product leadership to prioritize the product roadmap based on customer impact, revenue, and technical constraints.
• Translate high-level priorities into clear execution plans, milestones, and timelines.
• Support the engineering team by clarifying scope, sequencing work, and protecting focus.

Drive testing and delivery

• Coordinate product testing, releases, and rollouts to ensure quality and readiness.
• Manage dependencies, unblock teams, and keep work moving across functions.
• Track progress and surface risks early — no surprises.

Be the connective tissue

• Act as the operational bridge between product, engineering, GTM, and partners.
• Turn customer, sales, and support feedback into clear, actionable inputs for the product team.
• Ensure everyone knows what’s shipping, when, and why.

Partner setup and onboarding

• Participate in the setup and onboarding of partners (pilots, early access programs).
• Coordinate internal and external stakeholders to deliver smooth launches.
• Document processes so partner onboarding becomes repeatable and scalable.

Project manage cross-functional initiatives

• Lead cross-functional product initiatives end-to-end (new features, launches, integrations).
• Define success criteria, timelines, owners, and follow-ups.
• Improve how we plan, execute, and learn from product work over time.

Who you are

• Experience in product operations, program management, product management, or technical operations.
• Comfortable working closely with engineering teams and understanding technical tradeoffs (you don’t need to code, but you speak the language).
• Strong at prioritization, planning, and execution: You bring order without slowing things down.
• Clear, structured communicator who keeps teams aligned and moving.
• Proactive and calm under pressure; you anticipate issues before they become problems.
• Thrive in early-stage environments where processes are built, not inherited.

Bonus points

• Experience working on B2B SaaS, data, analytics, or workflow products.
• Exposure to partner integrations, APIs, or platform products.
• Background in startups or fast-growing teams.

Why join

• Be remembered as the person who made the product org work.
• Work directly with founders and shape how product decisions get made.
• High ownership across roadmap, execution, and partner delivery.
• Opportunity to grow into Head of Product Ops, Program Management, or Product Leadership as the company scales.
• Flexible setup (contract or full-time), high trust, high impact.

This role is for someone who loves turning ambition into execution,  and making sure the right things ship, the right way, at the right time.

We are seeking a detail-oriented and proactive Operations Specialist to join our Client  Experience team. In this role, you will be a key player in managing and optimizing our  third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and  client satisfaction. You will work closely with our clients to ensure their fulfillment needs  are met efficiently and effectively while addressing any issues that arise and leveraging  data to drive continuous improvement. This role requires a strong analytical mindset,  excellent problem-solving abilities, and the capability to manage multiple projects and  client interactions simultaneously.

Responsibilities:
• Client Interaction & Support: Act as the primary contact for clients, addressing  their inquiries related to fulfillment operations through various communication  channels including Slack, email, and phone. 

• Fulfillment Management: Collaborate with the warehouse and operations teams  to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely  processing of orders. 

• Data Analysis & Reporting: Utilize data analysis to monitor fulfillment  performance, identify trends, and generate reports. Use insights to recommend and  implement process improvements. 

• Problem-Solving: Proactively identify and resolve issues that impact order  accuracy, on-time delivery, and overall client satisfaction. Develop and implement  solutions with Grip's technology team. 

• Project Coordination: Manage client projects and requests using project  management tools to ensure timely and effective completion. 

• Client Meetings: Schedule and conduct regular meetings with clients to discuss  their fulfillment needs and provide updates. Document these meetings with  detailed notes and action items. 

• Continuous Improvement: Assess current processes and workflows to identify  areas for improvement. Propose and implement new strategies and technology to  enhance client experience and operational efficiency. 

• Proactive Communication: Inform clients of any events or changes affecting  their orders or delivery timelines, ensuring transparency and managing  expectations effectively.

About this role:

The SVP, Operations will play a pivotal leadership role in shaping how Nova Sky Stories scales globally. This is a rare opportunity to lead the operational engine behind some of the world’s most ambitious drone light experiences — combining aviation precision, live event execution, cutting-edge technology, and creative storytelling at massive scale.

Reporting directly to the CFO, this leader will oversee Production, Flight Operations, and Logistics globally, ensuring teams across the company operate in sync to deliver extraordinary experiences safely, efficiently, and flawlessly around the world.

This role is built for someone who thrives in fast-moving, high-growth environments and loves solving complex operational challenges alongside world-class creative, engineering, and production teams. One moment you may be helping scale systems for international expansion, and the next you may be backstage at a marquee production helping bring a once-in-a-lifetime experience to life.

At Nova, operations is not just about execution — it’s about building the future of a new entertainment medium.

As a SVP, Operations, you’ll be responsible for: 

Leadership & Strategy

• Define and execute an integrated global operations strategy spanning Production, Logistics, and Flight Operations, aligned with Nova’s rapid growth trajectory and long-term vision.
• Own the operational P&L across these functions, including budget development, forecasting, resource planning, and margin accountability.
• Establish and continuously elevate the operational standards, systems, and safety frameworks that allow Nova to scale rapidly across new markets, show formats, and global productions.
• Serve as a key executive leader contributing to company-wide strategy, international expansion, operational scalability, and capability development.
• Build a culture of accountability, innovation, speed, and continuous improvement across globally distributed operational teams.
• Help shape what world-class operational excellence looks like within an emerging entertainment category.

Production Oversight

• Lead the global Production organization, ensuring high-quality, on-time, and on-budget delivery across all show types — from touring productions and residencies to large-scale marquee events.
• Build scalable production frameworks, operational playbooks, and resourcing models that support Nova’s continued global expansion.
• Partner closely with Creative, Engineering, Flight Operations, and Commercial teams to ensure operational capabilities align with ambitious creative vision and client expectations.
• Own financial governance, production forecasting, and operational accountability across the company’s growing production portfolio.
• Maintain executive oversight of high-profile productions, key stakeholder relationships, and escalated operational matters.
• Continuously improve production systems, workflows, and execution standards to increase efficiency, scalability, and show quality globally.

Flight Operations Oversight

• Scale and support Nova’s global Flight Operations organization through leadership of the Director, Global Flight Operations, ensuring safe, compliant, and consistent execution across all operating regions.
• Champion a proactive, deeply embedded safety culture that remains non-negotiable as the company scales.
• Ensure operational readiness across equipment, certifications, deployment systems, field execution standards, and operational infrastructure globally.
• Partner with Engineering and technical teams to help integrate new technologies, automation, and deployment innovations that keep Nova at the forefront of the industry.
• Support the evolution of operational systems capable of scaling alongside increasingly complex global deployments and productions.

Cross-Functional Integration

• Serve as the connective tissue across Production, Logistics, and Flight Operations, ensuring seamless collaboration and alignment throughout the full show lifecycle.
• Partner closely with Engineering, Product, Creative, Legal, and Commercial teams to translate company strategy into scalable operational execution.
• Represent Nova in regulatory discussions, strategic partner conversations, industry forums, and key operational relationships globally.
• Lead post-show review processes and operational retrospectives, driving systematic improvements across teams, workflows, and execution standards.
• Bring clarity, alignment, and operational rigor to highly dynamic, fast-moving environments where priorities can shift quickly.

Team Development & Organization

• Recruit, develop, and retain exceptional operational leaders and team members across Production, Flight Operations, and Logistics globally.
• Build the organizational structures, leadership layers, and development frameworks required to scale operations alongside company growth.
• Coach and mentor senior operational leaders, helping develop the next generation of leadership at Nova.
• Foster a collaborative, high-performance culture that balances accountability, creativity, operational discipline, and innovation.
• Help build an organization that can scale globally without losing agility, speed, or execution quality.

You’ll need to have: 

• 15+ years of progressive operational leadership experience, including senior roles spanning event production or equivalent complex field operations.
• Demonstrated success leading multi-functional operations teams in fast-paced, high-growth environments.
• Deep knowledge of live event or entertainment production at scale, including client-facing and multi-market operations.
• Proven ability to build and scale organizational systems, SOPs, and operational frameworks across distributed teams.
• Executive-level financial acumen, including ownership of multi-million dollar budgets and operational P&Ls.
• Exceptional leadership presence—able to inspire teams, build trust across functions, and represent Nova with clients, partners, and regulators.
• Willingness to travel frequently, both domestically and internationally, and be present at live show operations.

It’s a plus if you have:

• Direct experience in drone light shows, aerial entertainment, or UAS operations.
• Background spanning both technical/aviation and creative/entertainment disciplines.
• Experience leading operations through a period of significant company scaling or international expansion.

What will make you successful: 

You lead through clarity and calm, making sharp decisions under pressure while keeping teams aligned and motivated.

You hold both the strategic view and the operational detail simultaneously, knowing when to zoom out and when to get in the weeds.

You build systems that scale, not just for today's show, but for the company Nova is becoming.

You're equally at home in a boardroom, on a flight operations debrief, or on-site at a marquee event.

You bring genuine passion for aviation, live experiences, and the kind of work that stops people in their tracks.

Salary Range: $265,000 - $305,000 USD

At Nova Sky Stories, we're building something that has never existed before—and we want our team members to share in that journey. In addition to competitive compensation, we offer:

• Medical, dental, and vision coverage
• 401(k) with company matching
• Flexible PTO and paid sick leave
• Paid parental leave
• Company-paid holidays
• Equity opportunities for eligible employees

Compensation will be determined based on factors such as experience, skills, qualifications, and geographic location.

About the Role

As the Director of Operations, you will oversee all aspects of production, compounding, maintenance, and sanitization within our personal care contract manufacturing facility. This role requires a strategic leader with extensive experience in operations management, ensuring efficiency, cost-effectiveness, and adherence to the highest standards of quality and safety. You will drive process optimization, team development, and operational excellence to support business growth and customer satisfaction.

Responsibilities

• Provide leadership and direction for production, compounding, maintenance, and sanitization departments to achieve operational goals.
• Develop and implement strategies, policies, and procedures to improve efficiency and ensure compliance with GMP, ISO, FDA, and other regulatory standards.
• Oversee daily operations, ensuring production schedules are met and products meet the highest quality standards.
• Manage and optimize manufacturing processes to enhance efficiency, reduce costs, and drive continuous improvement initiatives.
• Ensure proper maintenance and sanitization of equipment and facilities to support operational and safety requirements.
• Collaborate with cross-functional teams, including QA, R&D, and Supply Chain, to support new product development and process enhancements.
• Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions when needed.
• Develop and manage departmental budgets, ensuring cost-effective resource allocation and financial accountability.
• Lead the training and development of operational teams to maintain a skilled and engaged workforce.
• Foster a culture of safety, quality, and continuous improvement, staying informed on industry trends and regulatory changes.

Qualifications

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or a related field. An advanced degree is preferred.
• Minimum of 10 years of operations management experience in personal care or a related manufacturing industry, with a strong background in contract manufacturing.
• Proven leadership skills with a track record of managing and developing high-performing teams.
• Strong problem-solving and analytical abilities with a detail-oriented approach.
• Excellent communication and collaboration skills to work effectively across departments.
• Proficiency in operations management software and tools.

Preferred Qualifications

• Knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Certification in operations management (e.g., APICS, PMP).

Narrative: The Case for HIVE and the Head of Operations Role

Micromobility is surging. Cities around the world are seeing exponential growth in e-scooter and bike usage, driven by demand for faster, cleaner, and more accessible transportation options. But this revolution comes with an overlooked risk: over 80% of all rides happen without a helmet.

That’s not just a statistic—it’s a public health crisis.

The reason for this helmet gap isn’t a lack of awareness; it’s a lack of access. Helmets are bulky. They’re expensive. And unless you carry one with you at all times, they're simply not there when you need them. The very spontaneity that makes micromobility compelling is also what makes it dangerous.

HIVE was built to solve that.

We’ve developed a lightweight, collapsible helmet that folds down to fit in a backpack—and doesn’t break the bank. It’s a product designed for the modern rider: portable, affordable, and ready wherever your ride begins.

But a great product isn’t enough. To bring HIVE to the world, we need to build the operational backbone that will support large-scale city deployment through our unique vending-driven distribution model. This means delivering a helmet experience that is seamless, stocked, and scalable.

We’re now looking for a Head of Operations to help lead that charge.

This person will be among the first key hires at HIVE, joining at a critical moment as we finalize product development and move into scaled market launch. They’ll own the end-to-end operational strategy—from project managing manufacturing and logistics, to building and overseeing our vending infrastructure in key cities. The ideal candidate is a self-starter with deep operational instincts, experience navigating complex supply chains, and a passion for solving first-of-its-kind challenges.

If you're excited by the idea of bringing safety to the streets at scale—and doing it with a product that redefines how helmets show up in the world—then HIVE might be the ride you're looking for.

About this role:

As the Director, Global Flight Operations at Nova Sky Stories, you will lead and scale flight operations for drone light shows performed around the world. This role is responsible for ensuring safe, compliant, and high-quality execution across diverse regulatory environments, requiring deep expertise in multi-jurisdiction permitting and aviation oversight.

You will work cross-functionally with production, engineering, and creative teams to translate complex show concepts into precise, executable flight operations—balancing strict aviation requirements with the creative demands of large-scale aerial performances.

As a Director, Global Flight Operations, you’ll be responsible for:

Team Leadership & Collaboration

• Lead and develop a global team of pilots and regional leads
• Partner cross-functionally with engineering, product, production, and commercial teams
• Collaborate with external partners, vendors, and regulatory bodies to support operations

Strategy & Operational Leadership

• Define and execute a global flight operations strategy to support safe, compliant, and scalable drone light show operations
• Develop and manage budgets, forecasting resources to support growth and efficiency
• Align flight operations capabilities with business goals, including new market expansion and large-scale productions

Global Operations & Execution

• Oversee end-to-end planning and execution of drone light show operations across all regions
• Ensure consistency, performance, and operational excellence across all deployments
• Maintain operational readiness, including equipment, systems, and field execution standards
• Lead post-show reviews and continuous improvement of operational performance

Scaling, Systems & Standardization

• Build and standardize scalable workflows, processes, and operational frameworks across regions
• Track and improve key performance metrics to drive efficiency and reliability
• Develop and maintain SOPs, flight manuals, and operational documentation

Regulatory & Compliance Oversight

• Ensure global compliance with aviation authorities (FAA, EASA, and others)
• Lead permitting strategies and secure approvals across multiple jurisdictions
• Establish and maintain operational standards, certifications, and insurance requirements
• Represent the company in regulatory discussions and support evolving policy development

Safety & Risk Management

• Own and evolve the Safety Management System (SMS)
• Establish and enforce safety standards, risk assessments, and emergency procedures
• Promote a strong culture of safety, accountability, and continuous improvement

Innovation & Continuous Improvement

• Partner with engineering and product teams to test and implement new technologies and tools
• Identify opportunities to enhance automation, workflows, and operational efficiency
• Support innovation in flight systems, deployment, and show execution

You’ll need to have: 

• Extensive experience in aviation or UAS operations, including leadership in complex environments
• Strong knowledge of aviation regulations
• Proven ability to scale operations across multiple regions or markets
• Experience developing SOPs, flight manuals, and operational frameworks
• Hands-on experience with UAS flight operations
• Strong leadership and team-building skills across distributed teams
• Ability to balance safety, compliance, and operational efficiency
• Strategic, execution-focused mindset with strong organizational skills
• Experience managing budgets, operational strategy, and multi-region programs
• Demonstrated ability to navigate regulatory environments and secure approvals
• Experience integrating new technologies and driving continuous improvement

It’s a plus if you have:

• Experience in live events, entertainment, or high-tempo field operations
• Passion for aviation, technology, and live experiences
• Comfortable in fast-paced, evolving environments with frequent travel

What will make you successful: 

• Comfortable operating in a fast-growing, evolving environment
• Willingness to travel frequently and be present at live show operations
• Proactive, solutions-oriented, and adaptable
• Passion for aviation, technology, and live experiences

Salary Range: $200,000 - $225,000 USD

At Nova Sky Stories, we're building something that has never existed before—and we want our team members to share in that journey. In addition to competitive compensation, we offer:

• Medical, dental, and vision coverage
• 401(k) with company matching
• Flexible PTO and paid sick leave
• Paid parental leave
• Company-paid holidays
• Equity opportunities for eligible employees

Compensation will be determined based on factors such as experience, skills, qualifications, and geographic location.

About this role:

We are seeking an experienced and entrepreneurial General Manager to lead Nova Sky Stories' business in Brazil. You will serve as Nova's primary representative within the market, building relationships with clients, venues, partners, government stakeholders, and regulatory authorities while helping establish and grow Nova's local presence.

You will work closely with our global teams across production, flight operations, permitting, creative, engineering, and logistics to deliver world-class drone shows and unforgettable audience experiences. This role combines business leadership, operational excellence, client management, and team development in a fast-paced, high-growth environment.

Reporting to the CFO, you will work closely with Nova's global leadership team and play a critical role in expanding Nova's presence throughout Brazil and the broader region.

As a General Manager, you’ll be responsible for: 

Market Leadership & Business Growth

• Serve as Nova Sky Stories' primary representative within the local market
• Build and maintain strong relationships with clients, government stakeholders, venues, partners, and industry contacts
• Support business development efforts by identifying new opportunities and helping expand Nova's market presence
• Monitor local market trends, competitive activity, and emerging opportunities
• Contribute to regional growth strategies and long-term business planning

Client & Partner Management

• Develop trusted relationships with customers and key stakeholders throughout the project lifecycle
• Ensure an exceptional client experience from initial engagement through show delivery
• Act as the primary escalation point for local client concerns and operational challenges
• Partner with internal teams to ensure customer expectations are consistently exceeded

Operations & Event Execution

• Oversee local operational readiness and support successful execution of drone show projects
• Coordinate closely with global production, permitting, logistics, and flight operations teams
• Ensure projects are delivered safely, efficiently, and in accordance with Nova standards
• Support permitting, regulatory compliance, and stakeholder engagement efforts as needed
• Identify and implement operational improvements that enhance efficiency and scalability

Team Building & Leadership

• Help recruit, develop, and lead local teams including pilots, production professionals, and operational staff
• Foster a culture of collaboration, accountability, safety, and continuous improvement
• Serve as a bridge between local teams and Nova's global organization
• Support employee development, coaching, and performance management efforts

General Management

• Own the overall success of Nova's operations and reputation within the market
• Manage local budgets, resources, and operational priorities
• Ensure compliance with local regulations, company policies, and safety standards
• Provide regular updates and strategic insights to executive leadership

You’ll need to have: 

• 10+ years of experience in event production, entertainment, technology, aviation, operations, business leadership, hospitality, or a related field
• Demonstrated success leading cross-functional teams and complex projects from concept through execution
• Strong client-facing experience with a proven ability to build and maintain trusted stakeholder relationships
• Experience building, scaling, or managing teams, processes, and operations in fast-paced environments
• Strong business acumen with the ability to balance strategic thinking and hands-on execution
• Experience managing multiple priorities and delivering results in dynamic environments
• Excellent communication, leadership, and relationship-building skills
• Experience working within international organizations or collaborating across multiple countries and cultures
• Experience working with government agencies, permitting authorities, regulatory bodies, or public stakeholders is highly valued
• Experience launching, growing, or supporting operations within a new market is highly desirable
• Familiarity with project management, operational planning, budgeting, and business development activities
• Professional fluency in Portuguese and English required
• Open-minded approach with learning, humility, and continuous improvement at the core

What defines you: 

• You enjoy building businesses, teams, and processes from the ground up
• You are comfortable operating with ambiguity and creating structure where none exists
• You balance strategic thinking with a willingness to roll up your sleeves and execute
• You thrive in entrepreneurial environments where no two days are the same
• You take ownership and accountability for outcomes while maintaining a collaborative, team-first mindset

Additional Information:

• This role is based in Rio, BRl.
• Domestic and international travel may be required.
• Candidates must be authorized to work in Brazil or be eligible for employer-sponsored work authorization.
• Employment terms, benefits, and leave policies will be administered in accordance with applicable Brazilian labor laws.
• Professional fluency in Portuguese and English is required.

Benefits:

• Competitive compensation package
• Health and social insurance benefits
• Paid time off and local holidays
• Opportunities for international collaboration and travel

ABOUT THE JOB 

This is not a warehouse manager job with a bigger title. At Korpack, the Materials Manager is one of the two seats that run a building — the Production Manager owns making the product; you own everything the materials do when they're not being converted. Every receipt, every put-away, every transfer, every work-order transaction, every shipment: if inventory moves or changes state inside your four walls, it's yours — and what the system says must match what's on the rack, in real time, because our customers see their inventory work-order by work-order and we've promised them no delay. 

Korpack is a food-grade (SQF) co-packer for leading consumer brands, doubling into 350,000 sq ft across two facilities. We are hiring one Materials Manager per building — Madsen runs multi-shift today; PR runs one shift and is ramping fast, so that seat is a build as much as a job. If owning inventory truth end to end — people, process, and numbers — is the job you've been building toward, keep reading. 

THE JOURNEY 

Own Inventory Truth 

• Every inventory transaction in the building — receiving, shipping, material movements, WO transactions, adjustments — accurate, same-day, real-time. The floor and the system reconcile both directions, every day. 
• Our customers get per-work-order, real-time inventory visibility. That promise runs through your team. 

Lead Four Functions 

• Receiving and Shipping Supervisors (one each, all shifts), Material Handling Supervisors across shifts, and Production Control Supervisors with their coordinators — the materials-management side of the production process. 
• A team of roughly 25–30 across all shifts. You develop supervisors who own their shift when you're not standing there. 

Run the Standards 

• Cross-site standards are set once (by the Director and our functional standards owner); your building executes them exactly — SQF inbound inspection, seal integrity, outbound verification, reason codes, catch-weight conversions. 
• 24/7 ownership from a day-based seat: M–F on-site with on-call for escalations — but the real job is putting supervisors in place so capable that the show runs without you. If your phone rings every night, the system isn't built yet. 

Work the Production Seam 

• Your PC Supervisors are shift peers to the Production Managers — the floor makes it, your team makes it official. You keep that partnership productive at the manager level. 
• Line-feed priority is absolute: a production line waiting on materials is the most expensive problem in the building. 

WHAT SUCCESS LOOKS LIKE 

• The dock, the racks, and the system reconcile both directions daily — zero ghost inventory, zero invisible product 
• Cycle counts (run independently by Finance) confirm your accuracy instead of correcting it 
• Production never waits on materials; customers never wait on inventory truth 
• SQF inbound records, seals, and outbound verification audit-ready any day, unannounced 

The Relationship Manager owns CoAd’s highest-value client relationships directly — named-account retention and executive-level engagement for clients at or above the enterprise threshold ($100K+ revenue and 150+ WSE). This is an individual-contributor role built for depth, not breadth: a smaller number of large, complex accounts, each requiring the kind of executive relationship and strategic account planning that separates premium clients.

The Relationship Manager reports to the Senior Director, Enterprise Relationship Management & Revenue Expansion.

Key Responsibilities

Named-Account Ownership

•        Own retention for an assigned portfolio of enterprise-tier client relationships, with primary accountability for named-account retention and executive relationship health score.

•        Build and maintain executive-level relationships within each named account — CoAd needs a credible senior counterpart to the client’s own decision-makers.

•        Personally engage on any account showing risk signals well ahead of renewal.

•        Develop proactive cadence of communication and is primary first contact for assigned clients

Retention & Renewal

•  Own the renewal strategy and forecast for the named-account portfolio.

•  Monitor account health signals specific to the enterprise segment and escalate proactively, before renewal risk becomes irreversible.

•  Partner with Reporting & Customer Insights on account health data and early-warning indicators for named accounts. Analyzes client trends to identify opportunities where CoAd solutions would benefit client success.

•   Tracks progress of internal work being completed on behalf of the client and ensures progress reporting out to clients.

•   Coordinates client training, solutions demonstration opportunities.

Expansion & Referral

•  Identify and shepherd expansion opportunities within named accounts, referring qualified opportunities to Revenue Expansion cleanly and without diluting the retention relationship.

•  Balance expansion motion against the trust that retains the account — growth conversations should never come at the cost of the relationship.

•   Conduct client visits as necessary to ensure client stability or remedy health risks.

Required Skills & Experience

•  5+ years managing large, complex B2B client relationships, ideally in PEO, HR services, benefits, payroll, or adjacent professional services.

•  Demonstrated track record retaining and growing named accounts at the executive level.

•  Comfort leading renewal negotiations and difficult escalation conversations directly with client decision-makers.

•  Strong account planning discipline — able to build and execute a strategic plan for a named account, not just respond to inbound requests.

•  Ability to identify expansion signals and hand them to Revenue Expansion without compromising the retention relationship.

•   Proven experience presenting to and engaging with executive-level stakeholders.

•   Demonstrated ability to develop and execute customer success strategies that drive retention and expansion.

Preferred Experience

•  Experience specifically in a PEO or co-employment model.

•  Experience transitioning from a pooled or generalist account management model into a named-account coverage model.

•  Sales experience, and familiarity with client segmentation frameworks and tiered service models.

About CoAd

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth.

Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

EEO

CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

About CoAd:

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth.

Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

Position Summary: 

We are seeking an experienced and dynamic professional to join our Project Management Office as a Senior Project Manager. The ideal candidate will have a proven track record of successfully managing complex fintech projects with software development, product launch and operational components in the PEO industry, utilizing both agile and waterfall project management methodologies. This position leads multiple concurrent strategic projects with contributors from across the entirety of the business, to ensure the projects are completed on time, on budget and with excellent quality. This role utilizes exceptional leadership skills, team-building capabilities, business acumen, and a strategic mindset to drive project team alignment, planning, communication and reporting. As a Senior Project Manager, you will identify and recommend opportunities to optimize our project management processes within the PMO and across the company to further drive organizational success. This position will report up to the Director PMO.

Essential Job Functions:

• Plan, lead, manage and monitor concurrent complex projects from inception to completion.
• Assess a project and select, apply and tailor various project management methodologies including scrum, kanban and waterfall, to deliver the project in alignment with business goals, timelines and budget.
• Manage project scope. Facilitate charter scope elicitation from business stakeholders, lead project kickoff and partner with business analysts and department project leads to maintain cohesive alignment of scope to business and project goals throughout the life of the project. 
• Develop and maintain comprehensive project artifacts including project charter, project milestones and detailed plan, risk and issue planning & tracking, communication plan, release and deployment timelines.
• Perform qualitative and quantitative analysis to identify project risks. Facilitate risk planning to identify triggers, risk strategies and document response plans. Monitor and report on obstacles, engaging the project team, stakeholders and sponsor to drive positive project outcomes.  
• Responsible for timely tracking and reporting on key project metrics to PMO, stakeholders and Senior leadership.
• Establish and maintain a network of excellent cross functional relationships across the organization, as well as contractors, third party vendors and other project stakeholders.
• Ensure effective communication and collaboration between your project teams and their stakeholders. Model communication and actions that contribute to a collaborative, innovative team culture dedicated to continuous improvement.
• Identifying and recommending project management best practices, methodologies, and standards, fit to various use cases in a Center-of-Excellence model.
• Contribute to the development and maintenance of project management tools, templates, and systems that support project and portfolio planning, tracking and reporting.
• Facilitate continuous improvement of corporate processes through execution of project retrospectives at various milestones throughout the project life cycle.

Required Skills and Experience:

• +7 years proven experience leading complex cross functional enterprise projects.
• Strong business acumen and the ability to align project objectives with organizational goals.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrates ability to use AI tools effectively, including crafting clear prompts and critically evaluating outputs for accuracy and bias.
• Experience leveraging AI-powered tools to accelerate work, with sound judgment about when and how to apply them.
• Ability to integrate AI assistants into existing workflows while maintaining quality standards and human oversight.

Educational and Professional Licensing or Certification Requirements:

• Bachelor's degree in Business Administration, Project Management, Information Technology or a related field (Master's degree preferred).
• PMI PMP certification preferred.
• Certification as a Scrum Master preferred.
• Certification as a Product Owner preferred.

EEO

CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.