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Customer Success

$80k – $150k • 0.0% – 0.4%

We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.

What you’ll do

• Own the customer journey: setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: Move customers from demo → value quickly.
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
• Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

Who you are

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
• Analytical skills: Technical, finance, economics or product background
• Customer-facing pro: You know how to excite, guide, and close.
• Sharp communicator: Written, verbal, and human.
• Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews
  

Why join

• Be an early, high-impact hire, working directly with the founders as a founding member
• Influence product roadmap, and helping define the culture of how we work with customers
• Drive growth, contribute to PMF, GTM explorations

We’re open to you starting part-time and evolving into full-time (contract or W2).

Fountain’s Customer Success team

As an Enterprise Customer Success Manager at Fountain you will build relationships with some of the biggest brands in the world. You are a trusted advisor focused on driving mutually successful outcomes and delivering ROI.  

Our team’s mission is to drive outsized outcomes and build, deepen and grow relationships with our customers by:

1. Understanding their current and future business goals and challenges
2. Leveraging our recruiting and technology expertise to share insights and best practices
3. Communicating the value of these solutions to their team and executives

What you’ll be doing

• Self-sufficient management of 5-15 Enterprise accounts
• Actively ensure there is a clear roadmap and account plan for your strategic accounts to drive long-term account growth and success
• Support and enable customers with regular executive touchpoints and develop meaningful relationships to optimize product adoption and customer value
• Represent the customer voice with internal product roadmap decisions
• Ensure customer wellbeing by monitoring customer health, driving customer adoption, driving KPI improvement, and acting as an escalation point for customer issues
• Develop data-driven QBRs and account plans for customers that outline critical customer goals, metrics for success, potential issues, and provide best practices and recommendations
• Be a strategic partner and thought leader for your customers by providing hiring and workforce management  industry insights and best practices. Be a change management champion by helping your customers evolve their recruiting strategies, processes, and workflows
• Provide training and insights on how to optimize their usage of Fountain.
• Interact with clients via email and zoom to gather project requirements, communicate strategies, report back the tracking milestones and success, and manage budgetary allowances
• Create, outline, and maintain updates on project plans, document milestones, manage the budget, and contribute to client success stories
• Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
• Use your insights and innovations working with customers to lead team projects which improve the experience for all customers
• Please expect to travel onsite for customer meetings 2-3x per quarter

What you should bring

• 8+ years in a customer-facing role (with at least 2 years in SaaS), with a preference of Enterprise Customer experience
• A background in customer success and/or account management, developing holistic strategies to guide complex organizations towards measurable business outcomes.
• Project management as a strength and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization.
• Experience with executive stakeholder relationship management up to C-level
• Strong attention to detail, effective time management, and organizational abilities
• Familiar with concepts revolving APIs and integrations
• Curious, eager to learn the industry and product
• Strategic thinker with a knack for identifying creative solutions
• Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
• Demonstrated ability to quickly learn new technologies and reporting platforms
• Strong analytical skills, preferably with experience using Looker

Nice to haves

• Understanding of key CS concepts such as customer journey, milestones, handoffs, escalations, churns, and maintaining a book of business 
• Experience handling renewal conversations and commercials

How We Use AI on This Team

At Fountain, we believe Agentic AI is a force multiplier for customer success teams. The Enterprise CSM role is expected to actively use Agentic AI tools to work smarter, not just faster.

Here is what that looks like in practice:

• Meeting efficiency: Use AI to transcribe, summarize, and extract action items from customer and internal calls, reducing manual note-taking and ensuring nothing falls through the cracks
• Project documentation: Draft status reports, risk summaries, and stakeholder updates with AI assistance, then refine for accuracy and tone before distributing
• Workstream visibility: Apply AI tools to synthesize activity across multiple concurrent projects and flag potential timeline conflicts or blockers proactively
• Data Analysis: Using AI to analyze and synthesize customer data into actionable reports; and delivering meaningful metric-backed recommendations
• Knowledge management: Leverage AI to help maintain and improve playbooks, ensuring documentation stays current as processes evolve
  

Comfort with AI-assisted workflows is expected. Experience with tools such as Claude, ChatGPT, Notion AI, or similar platforms is a plus. We are also strong users of the Fountain cross-platform Agent: Cue.

Salary Range: $100,000 - $120,000K USD base + bonus, depending on location and experience.

Job Title: Customer Service Representative
Location: New Orleans, LA
Job Type: Full-Time
Reports to: Customer Service Manager

Job Summary:

We are seeking a friendly, detail-oriented, and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support, resolving inquiries efficiently, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Provide accurate information regarding products, services, orders, and policies
• Handle complaints, returns, and issues with empathy and professionalism
• Document customer interactions and update records in CRM systems
• Work with other departments to resolve complex issues and ensure customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Follow up on customer interactions to ensure resolution and satisfaction
• Identify and escalate priority issues when necessary

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Comfortable using CRM software, email platforms, and chat tools
• Ability to multitask, prioritize, and manage time effectively

Job Title: Customer Service Representative
Location: Orlando, FL
Job Type: Full-Time
Reports To: Customer Service Manager

Job Summary

We are looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction. Ideal candidates are excellent communicators, problem-solvers, and enjoy helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner
• Provide accurate information about products, services, and policies
• Handle customer complaints and resolve issues efficiently and empathetically
• Maintain customer records by updating account information
• Process orders, forms, applications, and requests
• Collaborate with other departments to solve customer issues
• Follow up with customers to ensure satisfaction and issue resolution
• Meet personal and team performance goals and service quality standards

Qualifications

• High school diploma or equivalent (associate degree preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient with computers and CRM systems
• Ability to remain calm and professional in stressful situations

Commercialization Manager

Department: Commercial Operations  |  Reports To: Director of Commercial Operations & Strategy  |  Classification: Full-Time / Exempt

About the Role

The Commercialization Manager owns Korpack's new product introduction engine. From the moment a deal is won to the moment a program is stable and ready for handoff, this role is responsible for everything in between — the scope, the execution, the people, and the outcome.

This is not a coordination role. It is an execution leadership role. The Commercialization Manager ensures that every NPI program is properly scoped before it is priced, run correctly the first time, and transitioned cleanly to Customer Success when it's ready — not before. They lead a team of Developmental Project Managers and a Project Coordinator, and they are accountable for how that team performs.

Success here looks like first runs that go as planned, handoffs that Customer Success is proud to receive, and a commercialization function that the rest of the business can rely on to deliver without surprises.

What You Own

NPI Execution — Start to Stable

You own the full NPI lifecycle from post-award scoping through first-run execution and stabilization. Every program that enters your function needs to exit it in a state that Customer Success can own with confidence. You define what "ready" looks like, you hold your team to that standard, and you approve every transition out of your function personally.

Scope & Estimate Integrity

Before any program gets launched, it needs to be properly scoped. That is your responsibility. You ensure that all assumptions are complete, all timelines are realistic, and all execution requirements are understood. Incomplete or optimistic scopes that create downstream problems start here — and you prevent them.

DPM Team Leadership & Development

You directly manage the Developmental Project Manager team and the Project Coordinator. You set the standard for how projects are run, hold your team accountable for executing to that standard, and actively develop their ability to think like operators — not just coordinators. Your team's performance is your performance.

Launch & First-Run Success

You own what happens on the floor during first runs. That means being close enough to the work to know when something is at risk, intervening before problems become failures, and ensuring that every launch has what it needs to succeed. Rework, delays, and surprises during NPI are the metrics that tell you how well your function is working.

Handoff Quality to Customer Success

A clean handoff is not optional — it is the final deliverable of every program your team runs. Customer Success receives complete documentation, a stable execution model, and a clear picture of scope and parameters. Anything less is not a finished program. You own that standard and you enforce it before any transition is approved.

Cross-Functional Execution Alignment

Your team sits at the intersection of Sales Ops, Purchasing, Scheduling, QA, and Production. You ensure all of those functions are aligned before execution begins and that your DPMs are driving that coordination — not waiting for it. When alignment breaks down, you resolve it. When it can't be resolved at your level, you escalate with a recommendation.

Continuous Improvement

You pay attention to where programs fail, where rework happens, and where margin erodes — and you do something about it. You implement process improvements, standardize execution across your team, and build a commercialization function that gets better with every program it runs.

Core Responsibilities

·         Lead, coach, and develop the DPM team and Project Coordinator through regular performance feedback and hands-on support

·         Review and validate all project scopes before they enter the production — reject or rework any scope that is incomplete or unrealistic

·         Oversee execution of all NPI programs from kickoff through stabilization

·         Attend and lead key project milestones — kickoffs, first-run reviews, FAI, stabilization checkpoints

·         Approve launch readiness for all first production runs

·         Approve all handoffs from Commercialization to Customer Success — ensure documentation, scope, and execution model are complete

·         Monitor NPI OTIF, first-run success rate, and rework across the portfolio

·         Coordinate with Purchasing on material availability and lead time alignment prior to production

·         Partner with Sales Ops to ensure pricing inputs reflect execution realities

·         Identify patterns in launch failures or margin erosion and implement corrective actions

·         Maintain clear communication with the DIrector of Commercial Operations on program status, risk, and team performance

What You Bring

·         Proven experience leading project execution in a manufacturing, co-packing, or operations environment

·         Strong understanding of NPI processes — scoping, production planning, first-run management, and stabilization

·         A track record of holding teams and processes accountable to a high standard

·         The ability to assess execution risk quickly and act decisively to mitigate it

·         Strong cross-functional communication skills — you know how to align people across departments without losing urgency

·         Experience developing early-career project managers or operations professionals

·         Comfort working in ERP systems and managing documentation-heavy execution environments

How We Measure Success

The Commercialization Manager is measured at the function level — these are program and team outcomes, not individual project metrics.

·         NPI OTIF performance across all active programs

·         First-run success rate and reduction in launch-related rework

·         Scope accuracy — alignment between estimated and actual execution requirements

·         Handoff quality — completeness and stability of programs transitioned to Customer Success

·         DPM team performance and development

·         Margin adherence on NPI programs

How You Work

You are an execution owner. You set the standard, enforce it without exception, and develop the people around you to meet it. You are close enough to the work to know when something is off, decisive enough to act on it quickly, and experienced enough to know the difference between a risk worth taking and one that will cost the business. When programs run well, your team gets the credit. When they don't, you own it.

#LI-NN01

The Relationship Manager owns CoAd’s highest-value client relationships directly — named-account retention and executive-level engagement for clients at or above the enterprise threshold ($100K+ revenue and 150+ WSE). This is an individual-contributor role built for depth, not breadth: a smaller number of large, complex accounts, each requiring the kind of executive relationship and strategic account planning that separates premium clients.

The Relationship Manager reports to the Senior Director, Enterprise Relationship Management & Revenue Expansion.

Key Responsibilities

Named-Account Ownership

•        Own retention for an assigned portfolio of enterprise-tier client relationships, with primary accountability for named-account retention and executive relationship health score.

•        Build and maintain executive-level relationships within each named account — CoAd needs a credible senior counterpart to the client’s own decision-makers.

•        Personally engage on any account showing risk signals well ahead of renewal.

•        Develop proactive cadence of communication and is primary first contact for assigned clients

Retention & Renewal

•  Own the renewal strategy and forecast for the named-account portfolio.

•  Monitor account health signals specific to the enterprise segment and escalate proactively, before renewal risk becomes irreversible.

•  Partner with Reporting & Customer Insights on account health data and early-warning indicators for named accounts. Analyzes client trends to identify opportunities where CoAd solutions would benefit client success.

•   Tracks progress of internal work being completed on behalf of the client and ensures progress reporting out to clients.

•   Coordinates client training, solutions demonstration opportunities.

Expansion & Referral

•  Identify and shepherd expansion opportunities within named accounts, referring qualified opportunities to Revenue Expansion cleanly and without diluting the retention relationship.

•  Balance expansion motion against the trust that retains the account — growth conversations should never come at the cost of the relationship.

•   Conduct client visits as necessary to ensure client stability or remedy health risks.

Required Skills & Experience

•  5+ years managing large, complex B2B client relationships, ideally in PEO, HR services, benefits, payroll, or adjacent professional services.

•  Demonstrated track record retaining and growing named accounts at the executive level.

•  Comfort leading renewal negotiations and difficult escalation conversations directly with client decision-makers.

•  Strong account planning discipline — able to build and execute a strategic plan for a named account, not just respond to inbound requests.

•  Ability to identify expansion signals and hand them to Revenue Expansion without compromising the retention relationship.

•   Proven experience presenting to and engaging with executive-level stakeholders.

•   Demonstrated ability to develop and execute customer success strategies that drive retention and expansion.

Preferred Experience

•  Experience specifically in a PEO or co-employment model.

•  Experience transitioning from a pooled or generalist account management model into a named-account coverage model.

•  Sales experience, and familiarity with client segmentation frameworks and tiered service models.

About CoAd

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth.

Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

EEO

CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

ABOUT THE JOB 

This is not a warehouse manager job with a bigger title. At Korpack, the Materials Manager is one of the two seats that run a building — the Production Manager owns making the product; you own everything the materials do when they're not being converted. Every receipt, every put-away, every transfer, every work-order transaction, every shipment: if inventory moves or changes state inside your four walls, it's yours — and what the system says must match what's on the rack, in real time, because our customers see their inventory work-order by work-order and we've promised them no delay. 

Korpack is a food-grade (SQF) co-packer for leading consumer brands, doubling into 350,000 sq ft across two facilities. We are hiring one Materials Manager per building — Madsen runs multi-shift today; PR runs one shift and is ramping fast, so that seat is a build as much as a job. If owning inventory truth end to end — people, process, and numbers — is the job you've been building toward, keep reading. 

THE JOURNEY 

Own Inventory Truth 

• Every inventory transaction in the building — receiving, shipping, material movements, WO transactions, adjustments — accurate, same-day, real-time. The floor and the system reconcile both directions, every day. 
• Our customers get per-work-order, real-time inventory visibility. That promise runs through your team. 

Lead Four Functions 

• Receiving and Shipping Supervisors (one each, all shifts), Material Handling Supervisors across shifts, and Production Control Supervisors with their coordinators — the materials-management side of the production process. 
• A team of roughly 25–30 across all shifts. You develop supervisors who own their shift when you're not standing there. 

Run the Standards 

• Cross-site standards are set once (by the Director and our functional standards owner); your building executes them exactly — SQF inbound inspection, seal integrity, outbound verification, reason codes, catch-weight conversions. 
• 24/7 ownership from a day-based seat: M–F on-site with on-call for escalations — but the real job is putting supervisors in place so capable that the show runs without you. If your phone rings every night, the system isn't built yet. 

Work the Production Seam 

• Your PC Supervisors are shift peers to the Production Managers — the floor makes it, your team makes it official. You keep that partnership productive at the manager level. 
• Line-feed priority is absolute: a production line waiting on materials is the most expensive problem in the building. 

WHAT SUCCESS LOOKS LIKE 

• The dock, the racks, and the system reconcile both directions daily — zero ghost inventory, zero invisible product 
• Cycle counts (run independently by Finance) confirm your accuracy instead of correcting it 
• Production never waits on materials; customers never wait on inventory truth 
• SQF inbound records, seals, and outbound verification audit-ready any day, unannounced 

About this role:

We are seeking an experienced and entrepreneurial General Manager to lead Nova Sky Stories' business in Brazil. You will serve as Nova's primary representative within the market, building relationships with clients, venues, partners, government stakeholders, and regulatory authorities while helping establish and grow Nova's local presence.

You will work closely with our global teams across production, flight operations, permitting, creative, engineering, and logistics to deliver world-class drone shows and unforgettable audience experiences. This role combines business leadership, operational excellence, client management, and team development in a fast-paced, high-growth environment.

Reporting to the CFO, you will work closely with Nova's global leadership team and play a critical role in expanding Nova's presence throughout Brazil and the broader region.

As a General Manager, you’ll be responsible for: 

Market Leadership & Business Growth

• Serve as Nova Sky Stories' primary representative within the local market
• Build and maintain strong relationships with clients, government stakeholders, venues, partners, and industry contacts
• Support business development efforts by identifying new opportunities and helping expand Nova's market presence
• Monitor local market trends, competitive activity, and emerging opportunities
• Contribute to regional growth strategies and long-term business planning

Client & Partner Management

• Develop trusted relationships with customers and key stakeholders throughout the project lifecycle
• Ensure an exceptional client experience from initial engagement through show delivery
• Act as the primary escalation point for local client concerns and operational challenges
• Partner with internal teams to ensure customer expectations are consistently exceeded

Operations & Event Execution

• Oversee local operational readiness and support successful execution of drone show projects
• Coordinate closely with global production, permitting, logistics, and flight operations teams
• Ensure projects are delivered safely, efficiently, and in accordance with Nova standards
• Support permitting, regulatory compliance, and stakeholder engagement efforts as needed
• Identify and implement operational improvements that enhance efficiency and scalability

Team Building & Leadership

• Help recruit, develop, and lead local teams including pilots, production professionals, and operational staff
• Foster a culture of collaboration, accountability, safety, and continuous improvement
• Serve as a bridge between local teams and Nova's global organization
• Support employee development, coaching, and performance management efforts

General Management

• Own the overall success of Nova's operations and reputation within the market
• Manage local budgets, resources, and operational priorities
• Ensure compliance with local regulations, company policies, and safety standards
• Provide regular updates and strategic insights to executive leadership

You’ll need to have: 

• 10+ years of experience in event production, entertainment, technology, aviation, operations, business leadership, hospitality, or a related field
• Demonstrated success leading cross-functional teams and complex projects from concept through execution
• Strong client-facing experience with a proven ability to build and maintain trusted stakeholder relationships
• Experience building, scaling, or managing teams, processes, and operations in fast-paced environments
• Strong business acumen with the ability to balance strategic thinking and hands-on execution
• Experience managing multiple priorities and delivering results in dynamic environments
• Excellent communication, leadership, and relationship-building skills
• Experience working within international organizations or collaborating across multiple countries and cultures
• Experience working with government agencies, permitting authorities, regulatory bodies, or public stakeholders is highly valued
• Experience launching, growing, or supporting operations within a new market is highly desirable
• Familiarity with project management, operational planning, budgeting, and business development activities
• Professional fluency in Portuguese and English required
• Open-minded approach with learning, humility, and continuous improvement at the core

What defines you: 

• You enjoy building businesses, teams, and processes from the ground up
• You are comfortable operating with ambiguity and creating structure where none exists
• You balance strategic thinking with a willingness to roll up your sleeves and execute
• You thrive in entrepreneurial environments where no two days are the same
• You take ownership and accountability for outcomes while maintaining a collaborative, team-first mindset

Additional Information:

• This role is based in Rio, BRl.
• Domestic and international travel may be required.
• Candidates must be authorized to work in Brazil or be eligible for employer-sponsored work authorization.
• Employment terms, benefits, and leave policies will be administered in accordance with applicable Brazilian labor laws.
• Professional fluency in Portuguese and English is required.

Benefits:

• Competitive compensation package
• Health and social insurance benefits
• Paid time off and local holidays
• Opportunities for international collaboration and travel

About CoAd:

CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth.

Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

Position Summary: 

We are seeking an experienced and dynamic professional to join our Project Management Office as a Senior Project Manager. The ideal candidate will have a proven track record of successfully managing complex fintech projects with software development, product launch and operational components in the PEO industry, utilizing both agile and waterfall project management methodologies. This position leads multiple concurrent strategic projects with contributors from across the entirety of the business, to ensure the projects are completed on time, on budget and with excellent quality. This role utilizes exceptional leadership skills, team-building capabilities, business acumen, and a strategic mindset to drive project team alignment, planning, communication and reporting. As a Senior Project Manager, you will identify and recommend opportunities to optimize our project management processes within the PMO and across the company to further drive organizational success. This position will report up to the Director PMO.

Essential Job Functions:

• Plan, lead, manage and monitor concurrent complex projects from inception to completion.
• Assess a project and select, apply and tailor various project management methodologies including scrum, kanban and waterfall, to deliver the project in alignment with business goals, timelines and budget.
• Manage project scope. Facilitate charter scope elicitation from business stakeholders, lead project kickoff and partner with business analysts and department project leads to maintain cohesive alignment of scope to business and project goals throughout the life of the project. 
• Develop and maintain comprehensive project artifacts including project charter, project milestones and detailed plan, risk and issue planning & tracking, communication plan, release and deployment timelines.
• Perform qualitative and quantitative analysis to identify project risks. Facilitate risk planning to identify triggers, risk strategies and document response plans. Monitor and report on obstacles, engaging the project team, stakeholders and sponsor to drive positive project outcomes.  
• Responsible for timely tracking and reporting on key project metrics to PMO, stakeholders and Senior leadership.
• Establish and maintain a network of excellent cross functional relationships across the organization, as well as contractors, third party vendors and other project stakeholders.
• Ensure effective communication and collaboration between your project teams and their stakeholders. Model communication and actions that contribute to a collaborative, innovative team culture dedicated to continuous improvement.
• Identifying and recommending project management best practices, methodologies, and standards, fit to various use cases in a Center-of-Excellence model.
• Contribute to the development and maintenance of project management tools, templates, and systems that support project and portfolio planning, tracking and reporting.
• Facilitate continuous improvement of corporate processes through execution of project retrospectives at various milestones throughout the project life cycle.

Required Skills and Experience:

• +7 years proven experience leading complex cross functional enterprise projects.
• Strong business acumen and the ability to align project objectives with organizational goals.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrates ability to use AI tools effectively, including crafting clear prompts and critically evaluating outputs for accuracy and bias.
• Experience leveraging AI-powered tools to accelerate work, with sound judgment about when and how to apply them.
• Ability to integrate AI assistants into existing workflows while maintaining quality standards and human oversight.

Educational and Professional Licensing or Certification Requirements:

• Bachelor's degree in Business Administration, Project Management, Information Technology or a related field (Master's degree preferred).
• PMI PMP certification preferred.
• Certification as a Scrum Master preferred.
• Certification as a Product Owner preferred.

EEO

CoAd is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

GIS Manager

Location: Dallas, TX (On-site: 5 days in office) 

The Firm: Data-Driven, Real-Asset Focused 

Stronghold Investment Management ("Stronghold," "SIM," or "the Firm") is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.

Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles. Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:

• Oil & Gas
• Renewables
• Specialty Real Estate (commercial, datacenters, marinas)
• Telecommunications and Technology Infrastructure
• Billboards and Fixtures
• Mining & other commodities
• Utilities
• Secondaries

Your Mission

Stronghold is growing, and we're searching for a talented GIS Manager to lead and expand our geospatial capabilities. In this role, you'll own the strategy, standards, and execution of GIS operations across a fast-moving, multi-disciplinary team — while remaining a hands-on contributor yourself. The ideal candidate brings both the technical depth to do the work and the leadership instincts to build the function. You thrive in an entrepreneurial environment, can balance big-picture thinking with detail-level quality, and are energized by building something that matters from the ground up.

Key Responsibilities – What You'll Own

• GIS Function Leadership: Build, lead, and develop a high-performing GIS team, establishing workflows, quality standards, and capacity planning to support Land, Engineering, and Geological teams across multiple U.S. basins.
• Hands-On Geospatial Delivery: Remain an active contributor — producing and QC'ing maps, conducting spatial analysis, and stepping in on complex or high-priority deliverables alongside your team.
• Analytical Oversight: Direct and perform analysis of horizontal wellbores and drilling units to determine participation using acreage allocation and lateral length allocation methods.
• Standards and Governance: Own coordinate system standards, spatial accuracy protocols, QC processes, and documentation — ensuring consistency and reliability across all geospatial outputs.
• Cross-Functional Partnership: Collaborate with and communicate across multiple disciplines including Land, Engineering, and Geology to troubleshoot issues, remove blockers, and drive operational efficiency.
• Regulatory Intelligence: Research, interpret, and apply state-specific oil and gas regulations, spacing rules, and unitization requirements — and ensure your team is equipped to do the same.
• Data Integrity: Oversee the maintenance and ongoing accuracy of the land grid, ensuring discrepancies are identified and resolved systematically.

Qualifications – What You Bring

• A Bachelor's degree in Geography, GIS, or a related discipline.
• 5–8+ years of GIS experience
• Deep proficiency with the ArcGIS suite and related products.
• A hands-on approach — comfortable setting direction at the team level and diving deep into the technical details when the work demands it. 
• Demonstrated ability to manage competing priorities and deliver results in a fast-paced, entrepreneurial environment.
• Strong communication skills with the ability to translate technical geospatial concepts for non-technical stakeholders.

Preferred Qualifications – What Sets You Apart

• Previous experience supporting Land teams in the upstream Oil and Gas sector is strongly preferred.
• 2+ years in a lead or supervisory role.
• Familiarity with property legal terminology, including Deed plot and the Public Land Survey System (PLSS).
• Experience building or scaling a GIS function — not just contributing to one.
• A player-coach mentality: you lead by doing, not just directing.

Why Stronghold

At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.

Our Investment in You:

• Market-competitive compensation
• Fully paid benefits (Medical, Dental and Vision)
• HSA
• 401k + Match
• Company sponsored LTD, STD, life insurance and AD&D
• Generous PTO policy
• 20 company recognized holidays
• Class A offices in prime locations
• Parental Leave

Equal Opportunity Employer

Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.

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